Cluster Reservations Manager

Additional Information
Job Number

Job Category
Reservations

Location
The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where leadership, growth, and service excellence go hand in hand.

Position Summary:

• Lead, mentor and inspire the Cluster Reservations team to achieve sales and service excellence
• Develop, implement and oversee training programs to ensure team members succeed in their roles
• Actively drive revenue growth by identifying new opportunities, maximising upselling potential and monitoring market trends
• Manage reservations operations for multiple properties, ensuring accuracy of bookings, billing instructions and group rooming lists
• Collaborate with Sales, Events and Operations teams to deliver smooth and successful guest experiences
• Monitor daily arrivals, same-day selling procedures and waitlists to optimise occupancy and revenue
• Review and analyse reservation data and forecasts to support business planning
• Handle escalated guest issues with professionalism and resolve disputes in line with brand standards
• Create departmental schedules and manage resources effectively to meet business needs

About You:

• Proven leadership experience in reservations, sales or front office within hospitality
• Strong ability to coach, motivate and develop teams to deliver results
• Excellent communication and negotiation skills, with a customer-first mindset
• Commercially focused with strong understanding of revenue management and market trends
• Highly organised with sharp attention to detail and problem-solving skills
• Driven, adaptable and confident working in a fast-paced cluster environment
• Eligible to work in Australia

Our Benefits:

• Exclusive discounts on hotel stays and dining across Marriott International for you, your family and friends
• Access to "Life with the Works" – flexible working arrangements, paid birthday leave, and sabbatical opportunities
• Internationally recognised leadership training and unlimited career progression across Marriott's global portfolio
• Support for your physical, emotional and financial wellbeing through our Employee Assistance Program
• Employee referral incentives when you introduce future Marriott associates
• Be part of the world's largest hospitality network that values diversity, inclusivity and growth

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
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