In Work Support Officer

2 days ago

City of Lake Macquarie, Australia The Mai-Wel Group Full time
Overview

Join to apply for the In Work Support Officer - IEA role at The Mai-Wel Group.

Mai-Wel is proud to be part of the Inclusive Employment Australia (IEA) program, a fresh approach to supporting people with disability, injury or health conditions to prepare for, find, and maintain meaningful work.

As an In Work Support Officer, you'll focus on helping participants succeed once they've started a job, ensuring they have the tools, support and confidence to sustain their employment and grow their careers.

About the role

Support participants and employers to address issues that may affect ongoing employment, maintain regular contact to monitor progress, and provide vocational guidance. Develop and review Employment goals, assist with workplace adjustments or modifications, refer participants to services for non-vocational barriers, and maintain accurate case notes and compliance records. Contribute to continuous improvement of the program and a participant-first culture.

Responsibilities
  • Provide tailored support to participants and employers to address issues that may affect ongoing employment
  • Maintain regular face-to-face contact with participants to monitor progress and provide vocational guidance
  • Develop and review Employment goals that reflect on-the-job training and support needs
  • Assist with workplace adjustments, assessments or modifications as required
  • Refer participants to services to address non-vocational barriers to ongoing work
  • Maintain accurate, up-to-date case notes and compliance records
  • Contribute to continuous improvement of the program and a participant-first culture
About you
  • Passionate about supporting people with disability or disadvantage to thrive in employment
  • Strong communicator with the ability to build positive relationships with participants and employers
  • Organised, proactive and adaptable with excellent time management skills
  • Knowledge of employee/employer rights, WHS and vocational/non-vocational support needs
  • Tech-savvy and confident in administration and compliance systems
Skills & Experience
Essential
  • Previous experience in employment services, recruitment or a related support role
  • Demonstrated ability to develop and implement plans to help people sustain employment
  • Strong written and verbal communication skills
  • Current driver's licence
Desirable
  • Qualification in Community Services, Disability, or Training & Assessment
  • Experience in disability support or related human services
  • Knowledge of the local labour market
What's on offer
  • Be part of a new program shaping the future of inclusive employment in the Hunter
  • Ongoing training and career development opportunities
  • Competitive pay under the LMAI Award + NFP salary packaging
  • Flexibility and supportive workplace culture
Ready to apply?

Interested candidates should submit their resume and a cover letter outlining their motivation and addressing the criteria.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Non-profit Organization Management

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