Technical Support Engineer- Intune

Technical Support Engineer- Intune role at Microsoft. Join CE&S (Customer Experience & Success) where we empower customers to accelerate business value through differentiated experiences leveraging Microsoft products and services. This role may be performed with up to 50% work from home.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• Technical/professional growth: You develop specific technical and professional proficiency to resolve customer issues through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; OR equivalent experience.

• 2+ years experience in a customer-facing role.
• 2+ years experience working on technical projects.

• Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
• Ability to troubleshoot and resolve common Intune issues (Windows, iOS & Android enrollment, policy deployment, app management, device compliance, reporting).
• Experience in Windows Autopilot and advanced troubleshooting skills.
• LOB application deployment, Win32 packaging via Intune and advanced troubleshooting skills.
• Experience in Windows updates implementation and troubleshooting.
• Operating Systems concepts – Active Directory, Security, OS internals.
• Experience with Windows 10/11, iOS, Android, and macOS devices and their enrollment, configuration and management options.
• Networking concepts and protocols (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions.
• Understanding of HTTP/HTTPS and ability to capture/interprete traces (e.g., Fiddler).
• Knowledge of System Center Configuration Manager or similar system management tools.
• Proficiency with remote support tools (e.g., Microsoft Teams, Quick Assist) to guide customers.

Australian citizenship preferred; role based in Sydney. Language skills: Korean, Japanese, or Chinese/Mandarin preferred.

Ability to meet Microsoft, customer and/or government security screening requirements. This includes the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, learn more about requesting accommodations.

Note: Section about seniority level, employment type, job function, and industries has been condensed to essential information for clarity.