Technical Support Engineer

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Therefore, do not make any statements that express or imply absolute security, safety, and privacy. - Do not reference internal URLs, job levels, or terminology. Responsibilities (Text Only)• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications (Text Only)Required: The role requires the candidate to be an Australian Citizen located in Australia. 5 years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3 years technical support, technical consulting experience, or information technology experience Windows System Administration, Configuration, including a good basic understanding of: - Registry - Windows Activation - Windows Setup and Upgrade - Windows update - Windows Security (TPM, Bitlocker, MBAM, WDAC) Experience in or working knowledge of some or most of these areas is desirable - - Experience managing Windows Update for Business, including compliance and deferral policies. Proficiency in Windows Setup & Upgrade scenarios including in-place upgrades and clean installs. Familiarity with Windows Activation processes and troubleshooting. Knowledge of BitLocker encryption and TPM (Trusted Platform Module) management. Familiarity with Windows Defender Application Control and Smart App Control. Familiarity with OS deployment tools and methodologies (e.g. MDT, SCCM, Autopilot). - Understanding of compliance management and policy enforcement in enterprise environments. - Hands-on experience with Microsoft Intune and Azure AD. - Solid grasp of networking fundamentals relevant to Windows servicing and deployment. This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm. Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.