Technical Support Engineer

Technical Support Engineer - Windows Commercial Devices and Deployment. Senior Technical Support Engineer within the Customer Service & Support (CSS) organization, responsible for owning, troubleshooting and solving complex customer technical issues, with opportunities to accelerate career growth and develop technical proficiency. Role offers flexibility to work up to 50% from home.

• Response and Resolution: Own, investigate, and solve complex customer technical issues; advise customers and collaborate within and across teams using troubleshooting tools and practices.
• Readiness: Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
• Technical proficiency: Deepen technical and professional proficiency to enable resolution of complex issues through training and readiness.
• Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.

Required: The role requires the candidate to be an Australian Citizen located in Australia.

5+ years of technical support, technical consulting experience, or information technology experience OR a Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.

Windows System Administration, Configuration, including a good basic understanding of:

• Registry
• Windows Activation
• Windows Setup and Upgrade
• Windows Update
• Windows Security (TPM, BitLocker, MBAM, WDAC)

Desirable: Experience in or working knowledge of these areas:

• Experience managing Windows Update for Business, compliance/deferral policies, Windows Setup & Upgrade scenarios (in-place upgrades, clean installs), Activation processes, BitLocker encryption and TPM management, Defender Application Control and Smart App Control, OS deployment tools and methodologies (e.g., MDT, SCCM, Autopilot).
• Understanding of compliance management and policy enforcement in enterprise environments.
• Hands-on experience with Microsoft Intune and Azure AD.
• Strong networking fundamentals relevant to Windows servicing and deployment.

This position requires shift flexibility based on business needs; examples include various shift rotations (e.g., 11:00 AM–7:00 PM, 7:00 AM–4:00 PM, 10:00 AM–6:00 PM).

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Citizenship will be verified via a valid passport where required by law.

Security Clearance: Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.