Customer Support Consultant

3 weeks ago

Brisbane, Queensland, Australia Topdeck Travel Full time

Position: Customer Support Consultant – Global Touring

Reporting to: Customer Sales Team Leader

Location: Brisbane, Australia

Contract: Permanent, Full Time

The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing our product range, driving growth in key markets (Australia, New Zealand & North America), innovating our product delivery, and ensuring we deliver a first-class customer experience that is unique to each brand. Note: Global Touring is our internal brand; externally, we only use our customer-facing brands.

While Topdeck and Back-Roads serve different customers, our 'one best way' approach supports the specific strategies of each brand. At Global Touring, each team member works across both brands with equal commitment.

We're looking for a team member who aligns with our brand and values. If this sounds like you, keep reading

Position Overview

The Global Touring Customer Service Team delivers expert service to hundreds of thousands of explorers worldwide. As a Customer Support Consultant, you will provide essential administrative support to our Trade and Direct Customers. During peak sale periods and campaigns, you may also assist sales consultants with bookings and actively selling products.

Key Responsibilities
  • Accurately process payments from all customers
  • Respond to email inquiries within 24 hours
  • Finalize customer data and documentation 4–6 weeks prior to departure for Topdeck & Back-Roads
  • Manage all communication channels (phone, email, chat)
  • Assist with ad hoc reporting as directed by Team Leaders or the Customer Service Manager
  • Collaborate with the finance department on finance reporting
  • Provide general administrative support to the Customer Service Teams
Experience & Role Requirements
  • Exceptional Customer Service Skills
  • High attention to detail
  • Excellent time management and organizational skills
  • Professional written and verbal communication skills
  • Knowledge of Topdeck & Back-Roads products
Key Behaviors
  • A passion for travel
  • Proactive, innovative thinking
  • Alignment with Global Touring Brands & Values
  • Team player embodying Hungry, Humble & Smart virtues
  • Ability to work autonomously
  • Passion for our products and services
Sustainable Responsibilities
  • Commitment to recycling and reducing single-use plastics
  • Promotion of reusable items in the office
  • Support for an inclusive and open company culture
Our Values

Our values guide our daily actions:

  • Stay Curious: Embrace exploration, challenge norms, and pursue growth.
  • Choose Transparency: Communicate openly, act with integrity, and respect commitments.
  • Don't Pass the Buck: Take ownership, be accountable, and learn from challenges.
  • Together We Go Further: Collaborate, value diverse perspectives, and support each other.

Currently, we operate a hybrid model: 3 days in-office and 2 days remote per week.

Hungry for more? Click apply and send us your CV. We look forward to hearing from you

#J-18808-Ljbffr

  • Customer Care Consultant

    5 days ago

    Brisbane, Queensland, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    We are partnering with our esteemed client in Geebung needing exceptional Customer Care Consultants to join their dynamic team. This role offers a fantastic opportunity for individuals passionate about delivering outstanding customer service. About Our Client:In a market often filled with mediocrity, our client stands out by prioritising exceptional...

  • Customer Support Consultant

    5 days ago

    Brisbane, Queensland, Australia Public Trustee of Queensland Full time $60,000 - $80,000 per year

    About the roleJoin our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs. As a CSC, you'll be the direct point of contact for our financial management customers and their support networks, providing vital support through inbound calls, preparing internal...

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Queensland, Australia The Public Trustee of Queensland Full time

    Customer Support Consultant - Multiple Positions$76,217 - $84,571 per annum + 12.75% superJoin our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs. As a CSC, you'll be the direct point of contact for our financial management customers and their support...

  • Customer Support Consultant

    3 weeks ago

    Brisbane, Queensland, Australia The Public Trustee of Queensland Full time

    Customer Support Consultant - Multiple Positions$76,217 - $84,571 per annum + 12.75% superJoin our Customer Support Team (CST) as a Customer Support Consultant (CSC) and play a pivotal role in empowering Queenslanders to navigate their financial affairs. As a CSC, you'll be the direct point of contact for our financial management customers and their support...

  • Customer Support Officer

    1 week ago

    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $60,000 - $80,000 per year

    At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.The QSS Customer Support team is the first point of contact for Queensland Government...

  • Customer Support Consultant

    2 weeks ago

    South Brisbane, Queensland, Australia Topdeck Travel Full time $40,000 - $60,000 per year

    Position:Customer Support Consultant – Global TouringReporting to:Customer Sales Team LeaderLocation Base:Brisbane, AustraliaContract:Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever developing our...

  • Principal Environmental Consultant

    7 days ago

    Brisbane, Queensland, Australia EHS Support Full time $180,000 - $250,000 per year

    Principal Environmental Consultant (Seller-Doer)Location:Brisbane, QLD (Relocation support available)Experience Level:15–25 yearsAbout the RoleWe are seeking a Greater Brisbane based accomplished Senior Environmental Consultant / Principal with 15–25 years of experience to work with the senior leaders within EHS Support. This is a seller-doer leadership...

  • Customer Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Randstad Education Australia Full time

    Position Overview:Randstad is currently recruiting for multiple Customer Consultant positions with one of Australia's most reputable and trusted homegrown banks. In this role, you will assist customers via over the phone and digital messaging channels, delivering prompt, professional, and empathetic service. You'll provide exceptional support to both new and...

  • Customer Services Consultant

    1 week ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    1 week ago

    Brisbane, Queensland, Australia Department of Education Full time $60,000 - $100,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout the Australian Music Examinations...