Technical Specialist

3 weeks ago

Canberra, ACT, Australia Fujitsu Full time
Overview

Technical Specialist - Security Operations at Fujitsu, Canberra, Australian Capital Territory, Australia. The role focuses on resolving technical issues across multiple products and technologies, acting as a trusted contact for colleagues, and maintaining the availability of critical IT services to support customer success.

Responsibilities
  • Take ownership of resolving technical issues across a variety of products and technologies.
  • Provide end-user technical support for queries related to several products/systems (e.g., Microsoft products, operating systems, networks, applications, PCS).
  • Develop an understanding of the customers' environment and service delivery requirements to enable delivery of services.
  • Follow established processes, document actions taken, and suggest improvements to resolve routine customer inquiries.
  • Escalate issues as necessary to meet service levels and customer expectations; monitor performance using statistical reporting and analysis.
  • Be a key team member, demonstrate leadership, and act as a subject matter expert within the team; support other team members.
  • Commit to ongoing professional development to expand knowledge of current products/systems to support business requirements.
Requirements and Experience
  • AGSVA NV2 eligibility (essential)
  • Ideally experience in a gateway environment
  • Demonstrated experience with Network Devices, ClearSwift products, Bluecoat proxies, and firewalls
  • Demonstrated experience with Solaris or Linux/Unix, Putty/WinSCP/Java, Nagios, VMware, Oracle SBC, and Splunk
  • Strong communication skills and ability to work effectively in a team
About Fujitsu

Fujitsu is committed to diversity, equity and inclusion, and fosters an inclusive environment. We value integrity, adaptability, collaboration, and empathy, and offer diversified career paths within our global organization.

Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

Note: This job posting may include standard employer messages and equal opportunity statements. Applicants may need to meet security clearance requirements as described by the posting.


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