Operations Support

Overview

Location: Townsville. Type: Permanent Full-Time. Hours: Monday – Friday (with flexibility for peak periods).

Team Global Express is seeking a detail-oriented and proactive Operations Support professional to join our Townsville team. This is a vital role supporting the Operations Leadership Team to ensure compliance, efficiency, and excellent customer service across Intermodal and Specialised & operations.

What You'll Do

• Ensure timely completion of NHVAS compliance activities and reporting
• Support DIFOT performance by managing appointment schedules, reviewing consignments, and liaising with ports and supervisors
• Complete key end-of-day tasks, including return container bookings, urgent customer and driver queries, and email monitoring
• Manage equipment maintenance schedules and defect repairs with urgency to minimise downtime
• Maintain customer portals to ensure accurate documentation and delivery schedules
• Monitor MDT compliance daily and escalate non-compliance issues as required
• Provide relief support for Train Wire debriefs when needed
• Partner with the FCL Supervisor to ensure smooth and efficient freight operations
• Liaise with customers to resolve queries, provide updates and ensure a positive service experience
• Carry out general administrative tasks and data entry to support daily freight operations

What You'll Bring

• Strong customer service focus with excellent interpersonal and communication skills
• High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
• Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
• Ability to build and maintain strong internal and external relationships
• Proven time management and prioritisation skills
• Previous experience in freight, logistics, or administration (highly regarded)
• Commitment to workplace safety and continuous improvement

Why Join Team Global Express

• Play a key role in supporting critical freight operations in North Queensland
• Join a collaborative and supportive team environment
• Career development opportunities in a national logistics leader
• Be part of a company committed to safety, efficiency, and customer satisfaction

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

Equal Opportunity and Inclusion

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

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