Operational Support Specialist

7 days ago

Townsville, Queensland, Australia beBeeOperations Full time $60,000 - $80,000

Our company is seeking a proactive professional to join our team in Townsville. This is a vital role supporting the leadership team to ensure compliance, efficiency, and excellent customer service across intermodal and specialised operations.

Key Responsibilities
  • Ensure timely completion of NHVAS compliance activities and reporting
  • Support DIFOT performance by managing appointment schedules, reviewing consignments, and liaising with ports and supervisors
  • Complete key end-of-day tasks, including return container bookings, urgent customer and driver queries, and email monitoring
  • Manage equipment maintenance schedules and defect repairs with urgency to minimise downtime
  • Maintain customer portals to ensure accurate documentation and delivery schedules
  • Monitor MDT compliance daily and escalate non-compliance issues as required
  • Provide relief support for train wire debriefs when needed
  • Partner with the FCL supervisor to ensure smooth and efficient freight operations
  • Liaise with customers to resolve queries, provide updates and ensure a positive service experience
  • Carry out general administrative tasks and data entry to support daily freight operations
Required Skills and Qualifications
  • Strong customer service focus with excellent interpersonal and communication skills
  • High level of computer literacy, including Microsoft Office (Word, Excel, Outlook)
  • Strong work ethic with the ability to work independently or collaboratively in a fast-paced environment
  • Ability to build and maintain strong internal and external relationships
  • Proven time management and prioritisation skills
  • Previous experience in freight, logistics, or administration highly regarded
  • Commitment to workplace safety and continuous improvement
Benefits and Perks
  • Competitive salary above industry standards
  • Upskilling, training, mentoring, and more to support your career development journey
  • Fun and practical employee perks and discounts
  • Flexible work, including remote work options
  • Inclusive parental leave policy that supports all parents and carers
  • Peer recognition awards acknowledge when you go above and beyond
Equal Opportunity and Inclusion

We celebrate diversity and inclusion. We are committed to creating a workplace that gives everyone the chance to contribute to a bigger and brighter future.

As an equal opportunity employer, we welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander peoples to apply.

Our Recruitment Process

Applying for a job starts with an online application form, followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment.

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