Key Account Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR Role

As the Key Account Coordinator at Truganina, VIC, you'll be providing the transactional interface with Finished Vehicle Field Sales customers in Victoria and other account customers with the objective of maintaining customer relationships and growing revenue.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Support the production and dissemination of contract KPIs and performance reports to key stakeholders
• Work closely with our vehicle logistics operations teams to ensure communications are optimised and on-time-delivery targets are met
• Participate in weekly, monthly and ad-hoc customer meetings, taking/distributing minutes and coordinating action items as required
• Complete regular and ad-hoc reporting and analysis of data that supports the development of insights and related decision making.
• Assist customers with enquiries and vehicle tracking.

WHAT ARE WE LOOKING FOR?

Our ideal candidate has experience in customer service in transport operations in any industry OR is ready to step-up to this level.

You should also have:

• Excellent Customer Service and Administration experience
• Previous experience in an Account Coordination role is highly desirable
• Good written and verbal communication, customer service / management, and influencing / negotiation skills
• Problem solving capability, commercial acumen and numeracy skills
• Basic-intermediate experience in MS Office applications, and capable of learning new systems, software and technology.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to complete a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

CEVA Logistics' Diversity Statement:

As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic. #LI-DNI