Customer Service Coordinator Lynbrook, Victoria

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based in Moorabbin (VIC), is actively seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they provide consulting, implementation, training, customization, and support to enhance innovation, efficiency, and profitability for businesses across ANZ.

The role involves providing essential support, education, and guidance in deploying and maintaining clients' computer infrastructure. Responsibilities include diagnosing and resolving technical problems, supporting Siemens PLM solutions, and ensuring minimal disruption to client operations.

Main Responsibilities
  1. Responding to inquiries and troubleshooting PLM, CAM, and CAD software and hardware issues.
  2. Supporting clients with Siemens PLM solutions, ensuring timely resolution of user issues.
  3. Determining software and hardware requirements for effective solutions.
  4. Diagnosing and resolving system problems related to software functionality, data access, and workflows.
  5. Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter.
  6. Developing and conducting user training sessions and creating technical documentation.
  7. Collaborating with users and senior engineers to resolve complex issues.
Minimum Requirements
  • Bachelor's degree in Mechanical Engineering, Information Technology, or a related field.
  • Demonstrated experience with PLM software support, particularly Siemens Teamcenter.
Skills Required
  • Expertise in PLM implementation and support.
  • Proficiency in CAD software, including Solid Edge and NX, and Rhino.
  • Knowledge of PLM modules like Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills in TCL, VB.NET, HTML.

The successful candidate will have an annual salary of $80,000 - $90,000 plus bonus and superannuation. Only shortlisted candidates will be contacted.

This job posting indicates that it is no longer accepting applications, as it states, "This advertiser has chosen not to accept applicants from your region."

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