Accommodation & Hospitality Manager

3 weeks ago

Brisbane, Queensland, Australia The Westin Brisbane Full time

Explore an exciting new career path with Marriott International at The Westin Brisbane. Discover endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to your greatest adventure.

We are excited to announce an opportunity for an Assistant Hotel Manager to join our dedicated team at The Westin Brisbane.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Role Overview:

As the Accommodation & Hospitality Manager, you will be at the forefront of delivering the Westin experience, overseeing the guest journey from check-in to check-out, while driving performance, compliance, and team culture. You will manage departmental operations, lead high-performing teams, and play a key role in shaping the strategic direction of the hotel. You will be a guest-centric leader, leading VIP arrivals, fulfilling special guest requirements, and ensuring all associates are trained to provide recognition, personal attention, and professionalism.

Operations

  • Be the communications lead during emergency or crisis situations
  • Represent the hotel within the local community and support sustainability efforts
  • Promote a safe and secure environment for guests and associates
  • Inspect public areas and rooms to uphold quality and brand standards
  • Ensure compliance aligns with Marriott Brand expectations
  • Manage operations payroll costs
  • Support the department budget and forecast process
  • Maintain security procedures and work with the Loss Prevention Team

Leadership

  • Lead, coach, and develop Front Office and Concierge teams to deliver excellent service and achieve performance goals
  • Plan and assign work schedules, ensuring appropriate staffing levels and colleague capability
  • Drive culture and employee engagement through recognition, feedback, and development plans
  • Support HR-related actions such as recruitment, training, and performance management

About you

  • You thrive in a fast-paced environment and can multi-task and work under pressure
  • You have a passion for exceeding guest satisfaction
  • You maintain exceptional personal presentation and grooming standards
  • You possess excellent communication and collaboration skills
  • You are a logical thinker with attention to detail and problem-solving skills
  • You are flexible with working hours and able to work a variety of shifts
  • You have a minimum of 3 years' experience in a similar role
  • Previous experience with Opera, Birchstreet, and Emplive systems
Additional Information

Applicants will be asked about their right to work in Australia, years of experience as an Assistant Hotel Manager, forecasting experience, and payroll experience.

At Westin Hotels, every day is geared toward a better you, with signature offerings that fuel and energize your every move.

Westin collaborates with a diverse group of wellness experts to guide and inspire our offerings and promote well-being.

Our Partnerships include "Together in Travel," extending the Heavenly sleep experience into the air with Westin Heavenly In-Flight Bedding available in Delta One cabins on Delta Air Lines flights.

This job posting is active and current.

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