Operations Coordinator

3 weeks ago

Sydney, New South Wales, Australia X15ventures Full time

Please note: This is a 12-month maximum term contract role, or secondment for internal candidates.

Who are we?

We're Home-in, on a mission to simplify the property buying experience.

Buying property can be exciting yet complex and stressful, involving conveyancing, inspections, offers, and liaising with lawyers, lenders, and agents. What if all this could happen in one place with an intuitive checklist guiding you through each step?

Enter Home-in. We provide a central hub with everything needed to buy a property confidently. As a pioneer, we are transforming the property purchase experience across Australia, proudly part of x15ventures.

x15ventures, powered by CommBank, builds, buys, and invests in startups to benefit our 15 million customers and beyond.

If you want to join a fast-growing, customer-driven startup, we want to hear from you

Where do you fit in?

We seek an Operations Coordinator to support our customers through their home-buying journey. The Operations and Customer Success Teams are vital, ensuring each customer's property journey—from search to settlement—is successful.

Key responsibilities:

  1. Manage multiple work streams, including processing tasks across the property purchase process such as contract review, exchange, and settlement.
  2. Liaise with lawyer partners and lenders to ensure our platform remains a comprehensive, one-stop shop for customers.
  3. Manage our support inbox, responding to customer queries with empathy and a commitment to excellent service.
  4. Process tasks and support requests within agreed turnaround times.
  5. Maintain accuracy in a high-volume, deadline-driven environment.
  6. Stay updated on business rules, procedures, standards, policies, and relevant laws and regulations.

Experience:

  • Experience in customer service, administration, or operational support.
  • A commitment to exceptional customer service.
  • Strong prioritization and planning skills.
  • Excellent attention to detail and ability to navigate complex processes.
  • Team player with a desire to join a winning team.

Note: To support WA customers, this role may require working outside Sydney hours occasionally (10AM - 6PM).

Research shows people from underrepresented backgrounds may hesitate to apply if they don't meet every requirement. We encourage you to apply regardless. We are committed to a workplace supporting long-lasting, meaningful careers for everyone, and your unique skills and perspectives could be exactly what we need

Why Join Us?

  • A flexible, dynamic start-up environment.
  • A safe space for authentic self-expression.
  • Competitive salary and benefits.
  • Opportunities for growth and development.
  • Access to top-tier benefits from CommBank.
About x15What is x15ventures?

We are a venture scaler powered by CommBank, building, buying, and investing in startups to benefit our customers and beyond.

We bridge corporate and startup worlds, harnessing innovation and expertise to build and scale next-generation digital businesses.

Join us for events, networking, early beta programs, and more.

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