Sales Coordinator

2 weeks ago

Garden City, Victoria, Australia Workwear Group Full time

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety, a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

Step into a dynamic 12-month contract role where you'll have the opportunity to deliver an outstanding customer experience to major account customers. Serve as the central administrative and operational point of contact, showcasing your Excel skills to drive reporting, backorder management, data management, and process improvement.

Collaborate with Account Managers, Business Development Managers, customer service, eCommerce and other internal teams to streamline operations, exceed customer expectations, and make a meaningful impact within a supportive and innovative environment.

What you'll be doing

  1. Oversee and manage the complete lifecycle of order processing, ensuring accuracy and efficiency.
  2. Develop and deliver scheduled and contracted reporting for customers and the sales team. Maintain records of sales trends, manage sales tracking tools, and provide essential insights.
  3. Collaborate with Account Managers and Business Development Managers to ensure a smooth onboarding process for our customers onto our eCommerce ordering portal.
  4. Provide active support to Account Managers, Sales Managers, and Business Development staff by assisting with processes, reporting, and operations to meet and exceed customer expectations.
  5. Actively identify and drive improvements in administrative and operational processes to enhance customer satisfaction and reduce enquiries into our customer service team.
  6. Work closely with cross-functional teams to support the overall success of the sales function.

Who we're looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

  1. Strong work ethic and are committed to showing up for a team.
  2. Openness to receive coaching and embrace self-reflection and self-growth.
  3. Accountability for your actions and emotions, and actively venture beyond your comfort zone.
  4. Embrace innovation, take calculated risks, and inspire others to think outside the box.
  5. Ability to build meaningful relationships; we prioritise our customers. Balancing commercial goals with customer satisfaction is key.
  6. Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we're looking for

  1. 3+ years admin experience.
  2. Strong Excel skills (familiar with Pivot tables, V/X Lookups).
  3. Confident communicator – comfortable to challenge and ask questions when appropriate.
  4. Strong eye for detail and accuracy.
  5. Ability to work autonomously as well as part of a team.
  6. Focus on integrity.

What we offer

  1. The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
  2. Flexible working environment, allowing for work from home day/s each week.
  3. A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
  4. A tailored career and development plan, plus reward and recognition programs. Whatever your goals we're here to support you on that journey.
  5. Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
  6. We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of "I Belong" and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities here.

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.

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