Ict Account Manager

15 hours ago

Melbourne City Centre, Australia Sales Pond Pty Ltd Full time

Sales Pond Pty Ltd is looking for an experienced ICT Account Manager for the Podiem platform for an immediate start. This position is a full-time ongoing position, working 38 hours per week based in Melbourne, Victoria. This role will be responsible for managing client accounts, ensuring customer satisfaction and driving product adoption while leveraging upsell opportunities. The responsibilities of this role also include providing training and onboarding support to clients using the Podiem platform.

The Podiem platform is an all-in one Sales Engagement platform built for high-performance digital sales teams.

The ICT Account Managers will be responsible for the following duties:

- Acting as the primary point of contact for Podiem prospects and customers and other SalesPond customers, building and maintaining long-term relationships.
- Prospecting and database updates in collaboration with the Datalist team.
- Managing and growing the Australia, New Zealand and South East Asia pipeline.
- Understand client business goals and facilitate tailoring solutions to meet specific needs.
- Conduct product presentations, training and demos for prospects and clients.
- Communicate best practices to clients and internal teams.
- Preparing and presenting proposals to clients.
- Client onboarding
- Conduct regular check-ins with clients and provide updates on product enhancements and features.
- Collaborate with the development team to enhance client experience, report improvements and issues.
- Facilitate and coordinate Podiem integration with client CRMs such as Salesforce.
- Providing clients with high-level technical support, troubleshooting issues and ensuring smooth operations.
- Upselling Podiem licenses
- Evaluation of processes, internal tools, documentation, and technology.
- Pipeline and revenue reporting.
- Training of the internal SDR and BDR teams.
- Meet revenue Targets set by the Management team

For this position it is expected that you would possess the following qualifications/work experience:

- Experience:

- 3-5 years of SAAS Account management experience
- Demonstrated success in account management within a SaaS environment, with a strong focus on contract renewals and client retention, cross-selling and upselling.
- Qualifications: Bachelor’s degree or higher in a related field
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build trust and rapport with senior stakeholders.
- Business Development experience is preferable

Pay: $100,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- SAAS Account Management: 3 years (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Melbourne VIC 3000 (required)

Work Location: In person

  • ICT Manager

    6 days ago

    Darwin city centre, Northern Territory, Australia DCOH Full time

    WHO WE AREEstablished in 1987, DCOH is a locally owned and operated business that has expanded across seven industries since its inception. We are dedicated to supporting our community by providing outstanding construction, development, hospitality and real estate services. Our team works collaboratively to deliver exceptional residential and commercial...

  • Manager Ict Operartions

    15 hours ago

    Melbourne City Centre, Australia HAYS Full time

    6-month contract Opportunity - Manager ICT Operations **Your new company** Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens in Victoria. **Your new role** The Manager, ICT Operations is a crucial role for provision and...

  • Ict Project Coordinator

    2 weeks ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** The ICT Project Coordinator plays a key role in the Strategy and Analytics team, providing support across ICT projects designed to deliver system processes aligned with the Social services Regulator (SSR) strategic direction and operational service delivery priorities. Under the support and direction of the Strategy and Analytics Manager, the...

  • Category Manager Ict

    2 weeks ago

    Melbourne City Centre, Australia Department of Energy, Environment and Climate Action Full time

    The Category Manager, Information, Communication and Technology (ICT) provides expertise, advice and assistance relating to the procurement and management of ICT related requirements as well as the development and ownership of the ICT category management strategy, vendor management strategy and any associated policies and processes. You will also provide...

  • Category Manager Ict

    6 days ago

    Melbourne City Centre, Australia Department of Energy, Environment and Climate Action Full time

    The Category Manager, Information, Communication and Technology (ICT) provides expertise, advice and assistance relating to the procurement and management of ICT related requirements as well as the development and ownership of the ICT category management strategy, vendor management strategy and any associated policies and processes. You will also provide...

  • Ict Analyst

    2 weeks ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An exciting opportunity exists for a talented individual to join the Operations and Business Technology Branch, as ICT Analyst at the Department of Government Services. Reporting to the Manager, Infrastructure and Service Delivery, the ICT Analyst works to resolve all incident and service requests raised by staff across the department. The responsibilities...

  • Ict Domain Delivery Manager

    2 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: Are you ready to shape the future of Victoria Police? Do you want to be part of a transformation journey? Victoria Police have an exciting opportunity for three professional ICT Delivery Managers to manage and maintain the pipeline of activity related to maintaining or introducing new products and services that support an organisation of...

  • Procurement Team Leader, General and Ict

    15 hours ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Procurement Team Leader, General and ICT position manages a small team of general and ICT Procurement Officers, General and ICT to drive and deliver VFM/cost effective outcomes to customers for the Department. The role is also responsible for supporting and leading both general and ICT procurement projects. Working closely with the Procurement...

  • Ict Project Lead

    4 days ago

    Melbourne City Centre, Australia Labour Hire Authority Full time

    The Victorian Government established Labour Hire Licensing Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with Labour Hire Licensing Act...

  • ICT Account Manager

    3 weeks ago

    NSW - Sydney - City & Inner West, Australia DirectIT Pty Ltd Full time

    ICT Account Manager Immediate Start - Great incentives and commission, achievable targets THE ROLE: You will be contacting decision makers within organizations of all sizes to enquire about their business needs relating to IT solutions on behalf of our market-leading client base. Full training and ongoing support will be given to ensure success! •...