Technical Business Analyst

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About Conduent Victoria Ticketing System (CVTS)

Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The role

We are seeking an experienced and driven Technical Business Analyst to join our Ticketing Operations team in Melbourne. This newly created role will support the implementation of Victoria's next-generation myki ticketing system, contributing to one of the most significant public transport transformations in the state.

This is a unique opportunity for a seasoned professional who thrives in dynamic environments, embraces change, and is passionate about delivering innovative, technology-driven solutions.

Key Responsibilities

Reporting to the Head of Operations Technology and working closely with functional leaders and delivery partners, you will:

• Conduct technical analysis of business and technology processes to define and document current and future states.
• Collaborate with internal teams, third-party vendors, and stakeholders to develop and maintain system documentation.
• Facilitate and contribute to technical workshops to support transition planning and identify improvement opportunities.
• Analyse transition activities to ensure a smooth migration from legacy systems to the new ABT (Account-Based Ticketing) solution.
• Translate complex technical requirements into practical, actionable outcomes.
• Provide insights through data analysis to support informed decision-making and program effectiveness.
• Influence and negotiate with stakeholders to align on priorities and deliverables.
  
  

About You

To be successful in this role, you will bring:

• A bachelor's degree in business, technology, or a related discipline (MBA desirable but not essential).
• Solid experience as a Technical Business Analyst, Systems Analyst, or consulting/project delivery role.
• Demonstrated experience in complex government or technical projects.
• Proven ability to support technical and business teams through system transitions and operational change.
• Strong analytical and problem-solving skills, with a structured and innovative approach.
• Excellent stakeholder engagement and communication skills.
• Broad technical knowledge, including Azure Cloud, Microsoft enterprise tools, and Dynamics 365.
• Proficiency in Microsoft Office applications including Word, Excel, Visio, Project, PowerPoint, and Outlook.
• Experience in creating technical documentation, reports, briefing notes, and process workflows.
  
  

Key Competencies

• Adaptability and resilience in fast-paced environments
• Strong interpersonal and communication skills
• Collaborative mindset with cross-functional teamwork experience
• High attention to detail and a proactive, forward-thinking approach
  
  

Why Join Us?

At CVTS, you'll be part of a forward-thinking team delivering critical infrastructure that impacts millions of Victorians. This role offers the opportunity to work on a high-profile, transformative project with long-term benefits for the community.

If you are ready to contribute to a project of state-wide significance and bring your expertise to a collaborative and innovative team, we encourage you to apply today.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesIT Services and IT Consulting

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