Technical Business Analyst

20 hours ago

Melbourne, Victoria, Australia Appsmart Pty Ltd Full time $80,000 - $120,000 per year
Position Overview

We are seeking a Technical Business Analyst (BA) with strong expertise in e-commerce and retail platforms to join our digital transformation team. The successful candidate will play a pivotal role in bridging the gap between business stakeholders and the technical delivery team, ensuring seamless implementation, enhancement, and optimization of our SAP Hybris (Commerce Cloud) e-commerce platform.

This role requires an individual with excellent analytical skills, a strong understanding of digital commerce operations, and the ability to translate complex business needs into functional and technical requirements. Experience in SAP Hybrisis highly advantageous.


Key Responsibilities
  • Collaborate with stakeholders (business, IT, vendors) to gather, analyze, and document e-commerce requirements.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria for technical teams.
  • Work closely with developers, architects, and QA to ensure solutions align with business goals and technical feasibility.
  • Act as a product owner proxy for SAP Hybris features, ensuring backlog prioritization and sprint planning.
  • Perform gap analysis between current system functionality and desired future state.
  • Support system integration requirements across CRM, ERP, Payment Gateways, OMS, Marketing Tools, and Analytics platforms.
  • Participate in UAT planning and execution, ensuring business sign-off and successful release adoption.
  • Document process flows, data mappings, and solution designs to support development and testing.
  • Monitor e-commerce KPIs and identify areas for system and process improvement.
  • Act as a bridge between business teams (marketing, merchandising, retail, supply chain) and technical teams.

Required Skills & Experience
  • Proven experience as a Business Analyst in e-commerce, digital retail, or online platforms.
  • Strong knowledge of e-commerce operations (catalog, pricing, promotions, customer journey, cart/checkout, payments, order fulfillment).
  • Experience working with SAP Hybris (Commerce Cloud) – functional or technical understanding highly preferred.
  • Solid understanding of systems integration with ERP, CRM, OMS, and payment solutions.
  • Proficiency in documenting user stories, functional specifications, process flows, and test cases.
  • Strong analytical skills with ability to conduct data and process analysis.
  • Excellent communication skills – able to interact with both technical and business stakeholders.
  • Familiarity with Agile methodologies (Scrum/Kanban) and tools such as Jira/Confluence.

Nice-to-Have
  • Exposure to cloud platforms (AWS, Azure, GCP) in relation to e-commerce.
  • Knowledge of retail business processes (pricing, inventory, logistics).
  • Experience with digital marketing and personalization tools (Adobe, Salesforce Marketing Cloud, etc.).
  • Basic technical skills (SQL, API understanding, JSON/XML, data mapping).

Education & Background
  • Bachelor's degree in Information Technology, Computer Science, Business, or related discipline.
  • 4–7 years of experience as a Business Analyst, with at least 2–3 years in e-commerce/retail.
  • SAP Hybris project experience is a significant advantage.

What We Offer
  • Opportunity to work on large-scale digital transformation projects.
  • Exposure to cutting-edge e-commerce technology and best practices.
  • Collaborative environment with cross-functional business and IT teams.
  • Competitive remuneration and career growth opportunities.

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