sales support officer

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The Woodhouse Timber Company is an Australian owned and established business that services the Queensland, New South Wales, ACT, Victorian, South Australian and Western Australian markets with premium building products.

Operating under an exclusive wholesale supply chain model, Woodhouse distributes its product ranges through a recognised network of Building Material and Hardware Merchants; Home Centre Outlets; and Truss and Wall frame manufacturers.

Our range includes Structural and Decorative Remanufactured Plantation Pine products for internal and external building projects and applications.

The Vision

We are fast, flexible and frequent, providing customers with quality products and service, futureproofing our business.

THE ROLE

We are seeking an experienced Sales Support Officer (SSO) to join either our Brisbane-based team OR our Melbourne-based team. Reporting directly to the National Bunnings Sales Manager, this full-time role is responsible for providing essential support to the Sales team and third-party merchandising partners, while ensuring excellent service to our National Bunnings client base.

You will play a hands-on role in managing day-to-day operations, supporting trade and commercial sales growth, coordinating store setups, and providing insightful feedback to support national and state-based sales objectives.

This role is best suited to someone who is proactive, detail-oriented, and thrives in a cross-functional role that spans customer service, merchandising, and stakeholder engagement.

Key competencies and responsibilities:

Support daily operations and customer service for Bunnings stores nationally

Manage new store setups and liaise with merchandising teams

Coordinate and report on visual merchandising and store compliance (planograms, ticketing, stock levels)

Conduct store audits and prepare weekly audit reports

Act as a key point of contact for stock queries, complaints, and Bunnings web portal issues

Support sales CRM systems (including task and call planner adherence, PHR photography and data upload)

Liaise with internal teams (Sales, Customer Service, Marketing, Supply Chain, etc.) to ensure alignment with sales plans

Provide support in preparing and presenting sales reports and performance metrics

Deliver market feedback and intelligence to management to inform strategy

Participate in trade events, conferences and Bunnings engagement activities

Support inventory management and product pipeline planning

Travel regionally and occasionally interstate, as required and agreed

ABOUT YOU

You're a confident and reliable team player with a strong customer service focus, commercial acumen, and the ability to manage competing priorities. You're motivated by working hands-on in the field and being part of a high-performance sales support team.

You'll bring:

Demonstrated professional experience in sales support or merchandising

Prior experience working with or for Bunnings highly regarded

Knowledge of building or timber products preferred

Strong communication, negotiation and interpersonal skills

Proficiency in CRM systems and Microsoft Office Suite

Excellent planning, time management, and prioritisation skills

Ability to work both autonomously and collaboratively

Willingness and ability to undertake some manual lifting and regional travel

Valid Australian Driver's License (essential)

Physically fit and comfortable with in-store merchandising tasks

EMPLOYEE BENEFITS

Birthday Leave to celebrate you

Company uniforms provided;

Employee Assistance and Wellbeing program;

Discounted Private Health Insurance;

Discounted Gym Membership;

Regular functions (i.e. Staff Monthly lunches, mid/end year events);

Supportive friendly culture and environment; and

Opportunities for training and career development.

Woodhouse embraces and values equity, inclusion, diversity, and a strong commitment to Safety.

If you are looking for the next step in your career and want to work for a company where you are genuinely appreciated and supported apply now

Please note only those candidates successfully shortlisted will be contacted.

No recruitment agency applications, please.

Salary match Number of applicants Skills match

Your application will include the following questions:How many years' experience do you have as a Sales Support Officer? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in a sales role? Which of the following statements best describes your right to work in Australia? Which of the following Customer Relationship Management (CRM) systems do you have experience using? Do you have a current Australian driver's licence? What's your expected annual base salary?

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