Sales support

1 day ago

Brisbane, Queensland, Australia Playscape Creations Full time $104,000 - $130,878 per year

Job Summary

We areseeking a dynamic and customer-oriented Receptionist and Sales Support Specialist to join our team at PARX Group / Atlantis Liquid Dynamics. In this dual-role position, you will serve as the first point of contact for our company while providing essential support to our team. The ideal candidate will have a passion for fostering positive relationships, strong organisational skills, and an interest in the playground and recreational equipment industry, including specialised aquatics equipment. You will handle front-desk operations, administrative tasks, and sales-related activities to ensure smooth daily operations and contribute to our mission of bringing joy, safety, and innovative play experiences to communities nationwide.

Key Responsibilities

  • Reception and Front-Desk Duties:

  • Qualify business opportunities within your client and project portfolio Build and maintain purposeful relationships with new and existing clientele

  • Provide support to Managers PARX Group & Atlantis Liquid Dynamics - Champion and grow the use of the CRM throughout the organisation.
  • Greet visitors, clients, and vendors warmly upon arrival.
  • Answer, screen, and direct incoming phone calls, emails, and inquiries related to product information, sales leads, and general company details; escalate technical questions to the appropriate team members.
  • Manage the reception area, including maintaining a tidy and professional environment.
  • Schedule appointments, meetings, and site visits for sales representatives and executives using tools like Microsoft Outlook or our CRM system (HubSpot).

  • Sales Support Tasks:

  • Assist the sales team by preparing and processing customer quotes, proposals, and orders for playground equipment, including slides, swings, climbing structures, custom installations, and Atlantis Liquid Dynamics aquatic features.

  • Enter and update customer data in our CRM system (HubSpot), track leads from inquiries and follow up on potential sales opportunities.
  • Support trade shows, webinars, and promotional events by preparing sales collateral, such as brochures on playground trends and managing attendee registrations.

  • Administrative and General Support:

  • Maintain filing systems for sales contracts, product catalogues, and compliance documents.

  • Collaborate with other departments eg. Marketing, engineering, production & sales.
  • Perform data entry and reporting tasks, such as generating weekly sales activity summaries.
  • Contribute to a positive team culture by assisting with internal events

Qualifications and Requirements

  • Experience:

  • 1-3 years of experience in a receptionist, administrative, or sales support role, ideally in manufacturing, construction, or recreational industries. Experience in playground equipment is a plus but not essential.

  • Skills and Abilities:

  • Excellent communication and interpersonal skills, with the ability to handle diverse callers and visitors.

  • Beginners' mindset
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems like HubSpot; basic knowledge of industry-specific software (e.g., for quoting playground designs) is advantageous.
  • Strong organisational and multitasking abilities, with attention to detail for accuracy in sales documentation and order processing.
  • Enthusiasm for the playground industry
  • Ability to work independently and as part of a team in a fast-paced manufacturing environment.

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