Operations Project Manager

Operations Project Manager role at CrossCountry Mortgage, LLC is responsible for managing projects to ensure completion within the service level agreement (SLA). The Operations Project Manager works with stakeholders, identifies expectations, delegates tasks, and ensures successful implementation.

• Act as the point of contact for team members on assigned projects including assembling, coordinating, and managing project needs.
• Lead project meetings, presentations, and post-policy implementations.
• Monitor progress and keep the stakeholders informed throughout the project.
• Maintain project documentation.
• Follow up on all tasks to assure project timelines are met.
• Set clear expectations with all project stakeholders.
• Establish and maintain effective business relations with internal and external partners.
• Lead the development of project goals and establish the scope of projects.
• Ensure completion and success of customer support across multiple projects.
• Facilitate and troubleshoot any challenges associated with the project.
• Provide technical and management advice while assisting stakeholders and personnel associated with each project.
• Communicate and work with the training department on SOPs, workflows, and announcements.
• Summarize project information, establish business needs and concepts while clearly communicating with high-level leadership.
• Assist with providing material and documents for audits and reviews.
• Complete User Acceptance Testing (UAT) as needed.
• Perform other duties as assigned.

• 5+ years of experience in mortgages.
• Encompass LOS experience required.
• Related experience, preferred.
• Knowledge of the overall mortgage workflow.
• Knowledge of all agency guidelines
• Knowledge of compliance and disclosure requirements.
• PMP certification, a plus.
• JIRA experience, a plus.
• Proficient in Microsoft Office suite (Word, Excel, and Outlook).
• Excellent prioritization, organization, and time management skills.
• Excellent management and analytical skills.
• Excellent conflict management and negotiation skills.

• Mid-Senior level

• Full-time

• Project Management and Information Technology

Cleveland, OH — $90,002.00-$216,445.00

CrossCountry Mortgage offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.