Desktop Support Analyst

4 weeks ago


Perth, Western Australia OneStep People Full time
Overview

Desktop Support Analyst – 3 Month Contract
• Location: Perth, WA
• Start: Immediate

We're seeking a Desktop Support Analyst to join a dynamic IT team on a short-term basis. You'll provide on-site and remote support for a large and diverse user base, covering desktop, mobile, and classroom technologies. You'll manage incidents, fulfill requests, contribute to lifecycle and asset management, and deliver strong customer service to staff and students.

Responsibilities
  • Deliver high-quality customer support across all channels.
  • Provide technical troubleshooting for Windows, MacOS, peripherals, mobile devices, and AV/classroom tech.
  • Support Microsoft 365, Active Directory, device management tools, and antivirus systems.
  • Assist with lifecycle management, configuration, and asset tracking.
  • Maintain compliance with IT policies, licenses, and procedures.
  • Contribute to continuous improvement of processes and documentation.
About You / Qualifications
  • Strong technical support skills in Windows and MacOS.
  • Experience with AD, Office 365, and hardware/software troubleshooting.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • ITIL foundation or related certification (desirable).
Next Steps

If interested, please:

  • Send your latest CV to the APPLY button.
  • Alternatively, text 0400 346 194 or call +61 8 6384 4310 for any clarifications.

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