Experience Leader

4 weeks ago

Melbourne, Victoria, Australia GURNER™ Group Full time

2 days ago Be among the first 25 applicants

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GURNER Group Wellness

GURNER Wellness Group (GWG) is redefining wellness and luxury. Home to the exclusive SAINT and SAINT HAVEN clubs, we deliver 6-star transformative experiences that merge wellness, luxury, and community. At the core of our enriching communities, we inspire human connection, elevated living, and self-empowerment.

About Us

GURNER Group Wellness

GURNER Wellness Group (GWG) is redefining wellness and luxury. Home to the exclusive SAINT and SAINT HAVEN clubs, we deliver 6-star transformative experiences that merge wellness, luxury, and community. At the core of our enriching communities, we inspire human connection, elevated living, and self-empowerment.

At our SAINT and SAINT HAVEN private clubs, we seamlessly blend scientific innovation with historic wisdom to deliver unparalleled wellness outcomes. Here, luxury, 6-star service, and efficacy converge to support every member's journey to ultimate health and wellbeing.

Excellence is the heartbeat of everything we do—our community, our clubs, our people, and our culture. Every team member is united in a relentless pursuit of being the best, taking accountability, adding value, creating impact, and striving to be better every day. This unwavering commitment to excellence drives the exceptional experiences we deliver to our members.

The SAINT Club

SAINT Private Wellness Club stands as a sanctuary catering to Australia's next generation of performance elite. Designed for professional athletes, aspiring artists, musicians, and social media influencers alike, the Club embodies a dichotomy of pure indulgence and high-octane fitness.

At SAINT, members experience the perfect balance between intense physical conditioning and serene relaxation. Our facilities offer state-of-the-art fitness studios alongside spaces for socialising, recharging, and fostering community among high achievers and wellness enthusiasts.

Upon entering SAINT, members are greeted with world-class hospitality and bespoke services tailored to fulfill their every need. From luxurious amenities and five-star dining to a fully equipped business club and vibrant social areas, every aspect of the Club is crafted to enhance our members' lifestyle.

SAINT Private Wellness Club invites you to embrace a life where luxury meets fitness, where every visit leaves you exhilarated, connected, and ready to conquer new heights. Join us and discover a community dedicated to living life to its fullest potential.

The Position

Are you an emotionally intelligent, focused, and switched-on leader with experience as a duty manager or shift supervisor? Are you passionate about the health and wellness industry, and providing unparalleled member experiences with every member, every time? Are you focused on ensuring every member feels a warm, welcoming, and engaging experience that elevates their visit and keeps them coming back? If so, read on.

As an Experience Leader your role is all taking charge of our passionate and dedicated team, ensuring our Front of House (FOH) Concierge team consistently delivers 6-star service with authenticity and heart. You will be responsible for ensuring that our members and guests needs are not only met but exceeded. This team finds innovative and thoughtful ways elevate the member experience, adding unique and personalised touches suited to the member's needs, interests and health goals. The FOH Team is responsible for greeting members and guests on arrival and providing thoughtful and meaningful interactions and farewells. If you love making someone's day, this could be the perfect role for you.

Your Main Responsibilities Will Include

  • Hands on day-today management of the FOH and club.
  • Orchestrating the day-to-day operations of the FOH Team with precision and finesse.
  • Craft unforgettable first impressions and fond farewells, setting the stage for exceptional member experiences in the club, classes, and wellness areas.
  • Embrace technology as a tool for enhancing member relationships (training provided to master customer relationship management technology)
  • Exude professionalism, warmth, and approachability, delighting SAINT members and guests with every interaction.
  • Approach challenges with a can-do attitude, swiftly and efficiently resolving issues to uphold our commitment to seamless service.
  • Deepen your knowledge of our products and facilities to become a trusted resource for member inquiries.
  • Foster meaningful connections with both members and fellow team members, cultivating a sense of community within SAINT.
  • Maintain impeccable standards of cleanliness, organisation, and presentation in front of house areas, ensuring a welcoming environment for all.
  • Take charge of opening and closing duties with diligence and attention to detail.
  • Ensure the pristine condition of the pool area, maintaining cleanliness and safety standards.
  • Elevate the hospitality experience with offerings such as alcohol-free cocktails, tinctures, tonics, and other associated services.
  • Support retail management and food & beverage ordering responsibilities as directed by the Experience Manager.
  • Play a vital role in the training and onboarding of new team members, sharing your expertise and enthusiasm.
  • Drive retail and food and beverage sales through proactive engagement and personalised service.

The Successful Candidate
  • You have significant experience in the hospitality industry, including but not limited to hotel and restaurant experience or experience in a spa and wellness centres in concierge or similar roles. Some management experience preferable.
  • You have a genuine interest in wellness and health.
  • You have a willingness to learn and stay up to date with the latest in health and wellbeing trends and SAINT offerings.
  • You are people focused - you are genuine, honest and operate with integrity. You thrive on watching your team succeed and develop their skills and experience.
  • You are self-assured, patient, listen intently, speak clearly, and are comfortable communicating at all levels.
  • You are driven, perceptive, ask questions and always strive to understand the bigger picture.
  • You must be open to working a combination of 8 hours shifts across early mornings (5am starts), nights (9:30pm finish) and/or weekends.

Employee Benefits
  • Special team member prices at Haven Organic Wholefoods restaurant and all other GURNER Group hospitality venues
  • Access to an Employee Assistance Program
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development and Sales

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