Venue Experience Leader

1 day ago

Melbourne, Victoria, Australia beBeeLeader Full time

Job Title: Assistant Venue Manager

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We are seeking an exceptional leader to join our team at Strike in QV, VIC. The ideal candidate will be passionate about delivering world-class customer experiences, driven by a desire for excellence, and ready to create unforgettable moments.

The successful applicant will be responsible for leading a high-energy team of professionals, inspiring them to deliver outstanding service and ensure that every guest has an exceptional experience. This includes managing front-of-house and back-of-house portfolios, such as rosters, training, P&L management, forecasting, and more.

To succeed in this role, you will need a minimum 1 year people management experience, a valid RSA, and Working with Children Check. You must also be available to work nights and weekends.

Your Key Responsibilities:

  • Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences
  • Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
  • Create WOW Spaces: Transform our venue into the ultimate FUN destination
  • Support Your Team: Inspire and coach a high-energy team of customer service, bartender, and function host professionals
  • Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more
  • Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting
  • Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue

Your Qualifications:

  • Minimum 1 year people management experience
  • A valid RSA and Working with Children Check
  • Availability to work nights and weekends
  • An obsession with providing the best guest experiences
  • Experience in driving revenues on shift
  • Proactive, with a sense of urgency and a positive can-do attitude
  • Excellent written and verbal communication skills
  • Well-organised planner who works well under timeline pressures and tackling multiple priorities
  • Capable problem-solver and thinking on your feet
  • Proven ability to build and manage relationships with different stakeholders

What We Offer:

  • Personalised development tailored to you, plus the chance to learn from some of the best in the business
  • A people-first culture that prioritises upskilling, growth, and setting our team members up for success
  • Extra time off - Enjoy four additional paid leave days just for you
  • Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave
  • Play on us - Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks
  • And most importantly… because we're just that AWESOME

About Us:

We are a dynamic and innovative company dedicated to creating unforgettable experiences for our guests. Our mission is to provide exceptional customer service, drive revenue growth, and foster a positive and inclusive work environment.

If you are a motivated and enthusiastic individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

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