Transformational Customer Experience Leader
11 hours ago
We are seeking a strategic and analytical Customer Experience Leader to play a pivotal role in defining and enhancing the retail energy customer journey.
This is an exciting opportunity for someone with strong storytelling and communication skills, and experience in CX or VoC measurement.
About the RoleThe Customer Experience Leader will help deliver initiatives that build understanding of end-to-end customer experiences across multiple channels and touchpoints.Using Voice of Customer data, research insights, and business data, they will provide actionable recommendations to improve key customer journeys.
Key Responsibilities- Help deliver initiatives that build understanding of end-to-end customer experiences.
- Use Voice of Customer data, research insights, and business data to provide actionable recommendations.
- Enhance the retail energy customer journey.
Requirements:
- Strategic and analytical mindset.
- Strong storytelling and communication skills.
- Experience in CX or VoC measurement.
We offer a dynamic and supportive work environment where you can grow your career and contribute to our mission of providing reliable, affordable, and sustainable energy to our customers.
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