Regional Operations Manager

Regional Manager Operations

• Permanent full-time opportunity based in Mudgee or Gunnedah
• Attractive salary and access to company benefits
• Inspire and lead a safety-focused and accountable culture

About Us

Pacific National is Australia's largest private rail freight operator. We deliver essential logistics solutions for our customers, moving commodities safely and efficiently across the country. With a strong focus on safety, innovation, and sustainability, we take pride in fostering a culture of excellence, accountability, and continuous improvement.

About the Role

Reporting to the Head of Operations, the Regional Manager Operations will lead a team to ensure the safe, reliable, and efficient delivery of rail haulage services across the regional Northwest NSW portfolio.

Accountable for leading and developing a large operational team focused on operational excellence and safety, that consistently meets and exceeds customer expectations and business objectives.

You will be responsible for:

• Leading and overseeing operational execution in one of Pacific National's largest and complex regions.
• Designing and implementing regional operational strategies to enhance safety, service performance, and efficiency.
• Building and maintaining operational relationships with customers to support business strategy, growth, and operational success.
• Developing leadership capability and fostering a culture of collaboration across the business.
• Driving key initiatives to improve efficiency, resource utilization, and cost-effectiveness.
• Engaging with regulatory bodies, external partners, and unions to ensure compliance and operational excellence.
• Managing workforce planning to ensure resources are in place to meet customer demand.

About You

To be successful in this role, you will have proven leadership experience in a complex operational environment. You will be a strategic thinker with a passion for continuous improvement and operational excellence.

In addition, to be successful in this role you will need:

• Experience in managing complex operations, ideally in freight or heavy industry.
• The confidence and ability to have challenging conversations.
• Strong understanding of planned operations and service delivery.
• Proven ability to lead teams, drive performance, and foster an engaged workforce.
• Excellent contract management and negotiation skills.
• Strong communication and stakeholder management skills at all levels.
• Analytical mindset with problem-solving skills and a high degree of initiative.
• Tertiary qualification in Business, Engineering, Logistics, or a related field advantageous.

The Benefits

At Pacific National, we prioritise diversity and inclusion, fostering a culture where every team member is valued and can bring their authentic selves to work. When you join us, you'll have the opportunity to:

• Pursue growth and career development
• Access mentoring programs
• Enjoy paid parental leave up to 14 weeks (with superannuation) after just 6 months of service
• Access our Employee Assistance Program for confidential counselling, free for you and your eligible family members
• Benefit from novated leasing and discounts on select health insurance, travel, retail brands, and more.

To find out more about Pacific National, our benefits, and opportunities we offer, visit our careers page:

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

What our employees say about working at Pacific National:

'Work/Life balance is very difficult to achieve in any rail haulage business; however, I think Pacific National is leading the field in this regard.'

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline it at the time of your application.

Next steps

Are you ready to be part of our future? Click on the 'Apply' button and follow the prompts.

Applications Close on Sunday the 23rd of March 2025.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live, and rail. We pay respect to Elders past, present, and future and to the continuation of cultural, spiritual, and educational practices of all Aboriginal and Torres Strait Islander peoples.