Head of Technology

We are seeking a dynamic and experienced Head of Technology to join our Senior Management Team. This senior leadership role is responsible for the strategic direction, innovation, and execution of Aliva's technical services and customer solution architecture. The CTO will guide the design and evolution of our technology stack, oversee delivery standards across all customer environments, and drive technical excellence within the engineering team through mentoring and leadership.

Key Responsibilities:

Define and maintain Aliva's overall technical vision, ensuring alignment with business goals and industry best practices.

Lead the design and delivery of secure, scalable ICT solutions tailored to meet customer requirements across cloud, infrastructure, and security domains.

Develop and mentor the technical team to build capability, foster innovation, and uphold high standards of technical delivery.

Contribute to strategic business decisions as part of the Senior Management Team and collaborate across departments to align technical initiatives with organisational objectives.

Live by Aliva's values and contribute to building the company's brand.

Key Selection Criteria:

Proven experience (5+ years) in senior technical leadership roles, ideally within a Managed Service Provider environment.

Expertise in cloud technologies (Microsoft 365, Azure, AWS), network and security infrastructure, and modern workplace environments.

Strong background in solutions architecture, technical pre-sales, and designing ICT solutions for SME and mid-market clients.

Demonstrated experience leading and mentoring technical teams.

Familiarity with compliance frameworks such as ISO 27001, Essential 8, and ITIL.

Strong interpersonal, communication, and stakeholder engagement skills.

Passion for innovation, continuous improvement, and developing others.

Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, Cisco, Fortinet, or AWS certifications.

Experience with PSA/RMM platforms (e.g., ConnectWise, Autotask, Datto or N-able).

Prior experience as a CTO, Head of Technology, or Solutions Director within an MSP or systems integrator.

Why Join Us?

Be part of a forward-thinking company that values innovation and excellence.

Work in a collaborative and supportive environment.

Opportunity to make a significant impact on the company's strategic direction and success.

About Aliva:

Since 2002, Aliva has been a trusted technology partner for businesses, government, and the education sector across Queensland and beyond. We pride ourselves on delivering secure, customer-centric ICT solutions that drive business success. Our team of experts is dedicated to providing unparalleled customer service, ensuring that our clients can focus on their core business while we manage their technology needs.

At Aliva, we believe in a "no fuss" approach to consulting, offering jargon-free strategic planning and reliable execution. Our commitment to excellence is reflected in our ISO9001 and ISO27001 certifications, which underscore our dedication to quality and security. We are passionate about innovation, continuous improvement, and making a positive impact on the communities we serve.

Join us and be part of a forward-thinking company that values agility, dependability, determination, curiosity, caring, and happiness. Together, we can help our customers overcome their organisational challenges, perform at their best, and grow.

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