Administrative Assistant

2 weeks ago

Sunshine Coast Regional District, Australia PNG Study Abroad Full time

Are you enthusiastic, highly organised, and a champion of customer service?

Join the growing team at PNG Study Abroad, where you'll help students achieve their international education goals.

About the Role

We're looking for a motivated and detail-oriented individual to provide essential administrative and client support. This role is ideal for someone with experience in a fast-paced admin role, particularly in the education sector.

You'll be the first point of contact for client inquiries, provide clear guidance on admissions and visa processes, and ensure records and applications are accurately maintained.

This role operates under general direction, so you'll need to take ownership of your work, exercise sound judgment, and contribute proactively to the team.

Work Arrangement

  • Onsite: Sunshine Coast, QLD (during training)
  • Remote: Flexible/work-from-home arrangement available after training

Key Responsibilities

  • Respond to client enquiries with accurate, timely information about study options, fees, documentation, and timelines
  • Maintain and update CRM and information systems
  • Assist Education Counsellors in preparing admission and visa applications
  • Organise and manage client records
  • Track and manage application progress, ensuring deadlines are met
  • Support marketing campaigns and events promoting international education
  • Ensure all activities comply with ESOS Act and National Code requirements

Skills & Experience

  • Minimum 3 years' experience in an administrative role
  • Strong attention to detail and organisation
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Familiarity with the Australian education system and AQF preferred
  • Experience with CRM systems (e.g., Copper, HubSpot) is desirable
  • Background in education institutions (schools, TAFE, universities) is an advantage
  • Understanding of admission and enrolment processes is a plus

Ideal Candidate

You're the kind of person who thrives on helping others, keeps things organised, and takes pride in providing exceptional service. You're confident navigating systems, multitasking, and following procedures, but you're also adaptable and quick to learn.

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