Tenancy Manager

1 day ago

Perth, Western Australia Yaran NDIS Full time
Overview

Yaran NDIS is seeking a compassionate, organised, and people‑focused Tenancy Manager to join our team in South Perth, Western Australia. This role delivers tenancy support and property oversight for Specialist Disability Accommodation (SDA) to help NDIS participants live with independence, dignity, and comfort.

About the Role

The Tenancy Manager is responsible for managing all communications with tenants and their stakeholders, ensuring tenancy stability, support, and compliance. The role oversees the tenancy lifecycle, maintains updated tenant records, manages complaints and risks, and ensures properties are well‑maintained and aligned with tenant needs.

Key Responsibilities
  • Communication & Relationship Management: Serve as the main point of contact for tenants, families, support coordinators, and SIL providers; build and maintain strong, trusting relationships with tenants and their stakeholders; collaborate with internal teams to ensure tenant needs are met and updates are communicated.
  • Tenancy & Information Management: Manage all aspects of the tenancy lifecycle (move‑ins and move‑outs); ensure tenant details are accurately entered and updated in MYP (CRM); communicate updates to internal departments (support coordinators, SILs, emergency contacts, etc.).
  • Complaints, Issues & Property Oversight: Log and action complaints and incidents; work with property and maintenance teams to resolve concerns and ensure sites are safe, clean, and well‑maintained; act as the key liaison for SIL staff regarding property concerns; conduct regular check‑ins with tenants; administer satisfaction surveys and escalate at‑risk tenancies to management; support retention strategies and promote stable long‑term housing outcomes; participate in intake processes and stakeholder meetings; coordinate property readiness (furniture, customisation, defects, key handover, induction); train SIL and tenant support teams on property procedures and expectations.
  • Community Engagement: Attend expos, networking events, and client meetings; contribute to building Yaran's presence within the disability and NDIS community.
Skills & Experience
  • Previous experience in tenancy or property management, client support, or community services.
  • Familiarity with SDA, NDIS, or disability accommodation is highly desirable.
  • Strong communication and conflict‑resolution skills.
  • High attention to detail and experience using CRM systems (experience with MYP is a plus).
  • Ability to manage sensitive situations with empathy and professionalism.
  • Valid driver's license and ability to travel to property sites as needed.
How to Apply

Please attach the following files and email them to with the subject line "Tenancy Manager".

  • Updated resume
  • A cover letter including the reason "Why you want to work with Yaran".
Position Details
  • Seniority level: Entry level
  • Employment type: Full-time
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