Tenancy Manager

4 weeks ago

Perth, Western Australia Yaran NDIS Full time
Overview

Yaran NDIS is seeking a compassionate, organised, and people‑focused Tenancy Manager to join our team in South Perth, Western Australia. This role delivers tenancy support and property oversight for Specialist Disability Accommodation (SDA) to help NDIS participants live with independence, dignity, and comfort.

About the Role

The Tenancy Manager is responsible for managing all communications with tenants and their stakeholders, ensuring tenancy stability, support, and compliance. The role oversees the tenancy lifecycle, maintains updated tenant records, manages complaints and risks, and ensures properties are well‑maintained and aligned with tenant needs.

Key Responsibilities
  • Communication & Relationship Management: Serve as the main point of contact for tenants, families, support coordinators, and SIL providers; build and maintain strong, trusting relationships with tenants and their stakeholders; collaborate with internal teams to ensure tenant needs are met and updates are communicated.
  • Tenancy & Information Management: Manage all aspects of the tenancy lifecycle (move‑ins and move‑outs); ensure tenant details are accurately entered and updated in MYP (CRM); communicate updates to internal departments (support coordinators, SILs, emergency contacts, etc.).
  • Complaints, Issues & Property Oversight: Log and action complaints and incidents; work with property and maintenance teams to resolve concerns and ensure sites are safe, clean, and well‑maintained; act as the key liaison for SIL staff regarding property concerns; conduct regular check‑ins with tenants; administer satisfaction surveys and escalate at‑risk tenancies to management; support retention strategies and promote stable long‑term housing outcomes; participate in intake processes and stakeholder meetings; coordinate property readiness (furniture, customisation, defects, key handover, induction); train SIL and tenant support teams on property procedures and expectations.
  • Community Engagement: Attend expos, networking events, and client meetings; contribute to building Yaran's presence within the disability and NDIS community.
Skills & Experience
  • Previous experience in tenancy or property management, client support, or community services.
  • Familiarity with SDA, NDIS, or disability accommodation is highly desirable.
  • Strong communication and conflict‑resolution skills.
  • High attention to detail and experience using CRM systems (experience with MYP is a plus).
  • Ability to manage sensitive situations with empathy and professionalism.
  • Valid driver's license and ability to travel to property sites as needed.
How to Apply

Please attach the following files and email them to with the subject line "Tenancy Manager".

  • Updated resume
  • A cover letter including the reason "Why you want to work with Yaran".
Position Details
  • Seniority level: Entry level
  • Employment type: Full-time
#J-18808-Ljbffr

  • Tenancy Manager

    3 weeks ago

    Perth, Western Australia Yaran NDIS Full time

    About Us At Yaran, we are committed to providing high-quality, purpose-built Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and comfort.We're seeking a compassionate, organised, and people-focused Tenancy Manager to join our growing team and play a key role in delivering exceptional tenancy...

  • Customer Experience Manager

    4 weeks ago

    Perth, Western Australia Buscojobs Full time

    Inclusive Housing Australia – Perth, Western Australia Part-time | Competitive Salary | Purpose-driven role Make a real difference in people's lives.At Inclusive Housing Australia (IHA), we're committed to providing high-quality Specialist Disability Accommodation (SDA) that empowers NDIS participants to live with independence, dignity, and choice.As we...

  • Business Development Manager

    2 days ago

    Perth, Western Australia Yaran Property Group Full time $80,000 - $120,000 per year

    About UsYaran SDA is a growing provider of Specialist Disability Accommodation (SDA) in Perth, committed to delivering high-quality, accessible homes for people living with disability. With a rapidly expanding property portfolio, we focus on ensuring our participants have access to suitable, beautifully designed homes while working collaboratively with...

  • Business Development Manager

    3 weeks ago

    Perth, Western Australia Yaran Property Group Full time

    Join to apply for the Business Development Manager role at Yaran Property Group.About UsYaran SDA is a growing provider of Specialist Disability Accommodation (SDA) in Perth, committed to delivering high-quality, accessible homes for people living with disability. With a rapidly expanding property portfolio, we focus on ensuring our participants have access...

  • Property Manager, Claremont Quarter

    3 weeks ago

    Perth, Western Australia Hawaiian Group Full time

    OverviewAt Hawaiian our purpose and values are clear- To Enrich people's lives through places and experiences. We are Passionate, Considerate, Collaborative and Curious. Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey.Claremont Quarter is Perth's premier retail destination, with high streets,...

  • Property Manager, Claremont Quarter

    3 weeks ago

    Perth, Western Australia Hawaiian Group Full time

    OverviewAt Hawaiian our purpose and values are clear- To Enrich people's lives through places and experiences. We are Passionate, Considerate, Collaborative and Curious. Hawaiian is proud to be a leading WA employer, and we invite you to consider Hawaiian in your career journey.Claremont Quarter is Perth's premier retail destination, with high streets,...

  • Housing Officer

    3 weeks ago

    Perth, Western Australia St Vincent de Paul Society Western Australia Full time

    About the RolePart-time Maximum Term, 30.4 hours / 4 days a week (approx. 3 year contract)Location will primarily be at Wandjoo Bidi in Perth, with time also required to be spent at our office in Woodbridge.Reporting to Manager, Housing Plus the Housing Officer is responsible for the day to day provision of tenancy and property support including inspections,...

  • Housing Officer

    3 weeks ago

    Perth, Western Australia St Vincent de Paul Society Western Australia Full time

    About the RolePart-time Maximum Term, 30.4 hours / 4 days a week (approx. 3 year contract)Location will primarily be at Wandjoo Bidi in Perth, with time also required to be spent at our office in Woodbridge.Reporting to Manager, Housing Plus the Housing Officer is responsible for the day to day provision of tenancy and property support including inspections,...

  • Property Manager

    4 weeks ago

    Perth, Western Australia Private Advertiser Full time

    OverviewOur client "Perth One Real Estate" is seeking a Property Manager to join their teamAre you passionate about property management and ready to take your career to the next level? Join a dynamic team at Perth One Real Estate, where you\'ll have the opportunity to manage a diverse portfolio of residential properties, provide exceptional customer service,...

  • Property Manager

    4 weeks ago

    Perth, Western Australia Private Advertiser Full time

    OverviewOur client "Perth One Real Estate" is seeking a Property Manager to join their teamAre you passionate about property management and ready to take your career to the next level? Join a dynamic team at Perth One Real Estate, where you\'ll have the opportunity to manage a diverse portfolio of residential properties, provide exceptional customer service,...