Housing Officer

Part-time Maximum Term, 30.4 hours / 4 days a week (approx. 3 year contract)

Location will primarily be at Wandjoo Bidi in Perth, with time also required to be spent at our office in Woodbridge.

Reporting to Manager, Housing Plus the Housing Officer is responsible for the day to day provision of tenancy and property support including inspections, maintenance coordination, record management, data entry and other housing related activities.

This role relates to tenancies within the Society's Community Housing portfolio inclusive of homelessness services.

This is a dynamic role with no two days the same. Key responsibilities include:

• Ensuring that all units are maintained in a cost-effective, safe and habitable condition to support excellence in service delivery for residents as per budget requirements.
• Coordinating maintenance requests and supporting the implementation of scheduled and long-term maintenance programs to provide a safe and compliant environment.
• Effectively manage rent and other receivables for the units in the portfolio.
• Contributing to the financial viability of the Community Housing program by; timely on charging of relevant costs to residents, conducting regular reviews of property outgoings, and undertaking rent reviews for each tenancy and action outcomes in a timely manner.
• Embracing the Housing First principles of the Supportive Landlord Model and Framework in delivering supportive tenancy management.
• Providing current and future housing support, assistance and guidance to residents with Centrelink, Department of Housing and Works and Department of Communities paperwork to support the tenancy and the positive transition out of Wandjoo Bidi units.
• Liaising with onsite supports and Housing First case managers to ensure a smooth transition from the property at exit.
• Key to the success of this position is that tenants are provided with a quality customer experience, delivered in a professional manner that meets their expectations.

To succeed in this role and with Vinnies WA, you must be driven by service excellence and a sense of working for the greater good. You take a 'hands-on' approach to your work, with a strong focus on customer service. Our expectations are that you have:

• Relevant qualification or equivalent experience working within the community housing sector and/or tenancy management services
• An understanding of social and community housing principles and experience dealing with complex and challenging property management and tenancy issues
• Enact values consistent with Low Barrier Model and trauma informed care approaches, with the capacity to translate this into daily work practices.
• An understanding of the Housing First principles of the Supportive Landlord Model and Framework.
• Demonstrated ability to work and liaise with specialised support services and organise/participate in multi-agency case management meetings
• Experience and proficiency in Zavanti and SHIP or other property management databases (desired)
• Demonstrated knowledge and capacity to implement Licence to Occupy agreements and other relevant legislative requirements, sector guidelines and policies
• Strong written and verbal communication and data management skills
• Experience working with people with complex needs including mental health, disability, homelessness, substance use and/or financial disadvantage – particularly within a community or residential setting
• Working knowledge of the Residential Tenancy Act 1987 is desirable

Our values are at the heart of our Society, anyone who comes into contact with us is better for it, our employees are supported to grow and nurture their capacity for leadership and resilience and hold mission at our core.

This is an opportunity to be part of an organisation that makes a positive difference to the lives of thousands of vulnerable West Australians, through a range of person-centred services and programs, made possible by the revenue raised through our Vinnies shops, generous donations, fundraising events and grants, and over 3,500 dedicated employees, volunteers and members.

More than this, as a not for profit, Vinnies WA are able to offer our employees:

• Generous tax-reducing salary packaging benefits (F/T & P/T employees only)
• Leave Loading + Birthday leave benefit (F/T & P/T employees only)
• 15% team member discount card to use in our retail shops

At Vinnies WA, we are committed to providing a safe and engaging environment for children and vulnerable people to ensure that their rights, needs and interests are met and that they are protected from harm and abuse. As such, we ensure that our preferred candidates are appropriately screened prior to any offer of employment, to make sure that the right people are in the right roles. Screening will consist of Police Criminal History Check, Legal right to work in Australia and Working with Children Check (if required).

If you are passionate about our "good works" and are excited for the opportunity to represent Vinnies WA, we would love to receive your application through SEEK (hit "apply now"). Please provide:

• Current resume with details of 2 professional referees; and
• Cover letter (limited to two pages) addressed to Melody Bulobin, Manager Housing Plus, outlining your suitability for the role and your motivation for applying

We are committed to creating a workforce that is as diverse as our Society. As an Equal Opportunity Employer, we encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, orientations and backgrounds.

Applications will be reviewed as received. No recruitment agencies please