Maintenance Contract IT Support

Overview

• Location: Parramatta with flexibility to work from other office locations
• Employment type: Full time (35 hours per week) with up to 3 ongoing opportunities
• Salary: Clerk Grade 7/8 – $113,574 to $125,720 + superannuation and leave loading

Your role

The Homes NSW division of the Department of Communities and Justice is seeking a Maintenance IT Contract Support to support the implementation and use of business systems related to asset maintenance. This position helps ensure systems and processes run effectively to support housing service delivery.

What You'll Do

As part of the System Insights team, you will provide support relating to the Maintenance IT contract system with the objective of minimising downtime, rectifying issues and escalating matters to the appropriate business areas. You'll serve as an advisor and expert to support and develop solutions that align with business objectives and will be responsible for ensuring our systems are supported and able to deliver accurate data through regular analysis, evaluating and reporting on system performance.

Required

Working within this dynamic team, you will be required to work closely with stakeholders to generate innovative solutions in response to differing levels of risks and problem complexities. You will also be responsible for:

• Facilitating and supporting the implementation and use of business systems and processes
• Overseeing operational support for key platforms such as Salesforce, Youreka, MuleSoft, HOMES, Ariba and Service Now and others
• Identifying and assessing risks associated with system implementation and operational activities, including data integrity, user access, and system performance
• Providing informed recommendations for mitigation strategies to reduce potential impacts, ensuring continuity, compliance, and alignment with organisational standard
• Managing multiple support requests in response to differing levels of risks and problem complexities while aligning with business timelines and priorities

What We're Looking For

We're looking for an IT professional who is committed to providing high quality, accurate service and support to a range of stakeholder levels. You will have experience in a solutions-oriented role where you were required to manage issues with tailored solutions.

You Also Have

• Experience working in an IT support role or equivalent
• Knowledge and understanding of current practices in database administration
• High attention to detail
• Ability to work independently as well as within a team
• Flexibility and availability to travel both locally and regionally, including overnight travel, as required by the business and/or directed

For more information about this position, please download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site, click the "Apply now" button after locating the job.

We are committed to inclusion and diversity in the workplace. If you meet the essential requirements and the role resonates, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Applications close 2 September 2025 at 11:59pm AEST.

Requirements

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) with a brief outline on how you meet the requirements of the role. During your application, you will be asked to address two targeted questions:

• In 500 words or less, please describe the steps you would take to communicate with stakeholders to keep them informed of system issues and outcomes.
• In 500 words or less, describe a time when you used Salesforce or a similar system to improve a business process or solve a problem.

Inclusion and Diversity

DCJ is committed to building an inclusive and diverse workforce. We encourage applicants from diverse backgrounds including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTQI+ communities, culturally and linguistically diverse people, carers and other diversity groups. For more information, see the DCJ Inclusion and Diversity page.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information, visit the DCJ Applying for DCJ jobs page.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Government Administration

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