Maintenance Contract IT Support

Division: Homes NSW
- Location: Parramatta, NSW, AU, 2150
- Req ID: 77372

**Maintenance IT Contract Support**
- **Location Parramatta with flexibility to work from other office locations**:

- **Full time (35 hours per week) opportunity for up to x3 ongoing**:

- **Clerk Grade 7/8 - Salary $113,574 to $125,720 + superannuation and leave loading**

**Your role**
- The Homes NSW division of Department of Communities and Justice is seeking a Maintenance IT Contract Support to support the implementation and use of business systems related to asset maintenance.. This position helps ensure systems and processes run effectively to support housing service delivery.

**What you’ll do**
- As part of the System Insights team, you will provide support relating to the Maintenance IT contract system with the objective of minimising downtime, rectifying issues and escalating matters to the appropriate business areas. You’ll serve as an advisor and expert to support and develop solutions that align with business objectives and will be responsible for ensuring our systems are supported and able to deliver accurate data through regular analysis, evaluating and reporting on system performance.
- Working within this dynamic team, you will be required to work closely with stakeholders to generate innovative solutions in response to differing levels of risks and problem complexities. You will also be responsible for:

- Facilitating and supporting the implementation and use of business systems and processes
- Overseeing operational support for key platforms such as Salesforce, Youreka, MuleSoft, HOMES, Ariba and Service Now and others
- Identifying and assessing risks associated with system implementation and operational activities, including data integrity, user access, and system performance
- Providing informed recommendations for mitigation strategies to reduce potential impacts, ensuring continuity, compliance, and alignment with organisational standard
- Managing multiple support requests in response to differing levels of risks and problem complexities while aligning with business timelines and priorities

**What we’re looking for**
- We’re looking for an IT professional who is committed to providing high quality, accurate service and support to a range of stakeholder levels. You will have experience in a solutions-oriented role where you were required to manage issues with tailored solutions.
- You also have:

- Experience working in an IT support role or equivalent
- Knowledge and understanding of current practices in database administration
- High attention to detail
- Ability to work independently as well as within a team
- Flexibility and availability to travel both locally and regionally, including overnight travel, as required by the business and/or directed
- For more information about this position, please click here download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- In 500 words or less, please describe the steps you would take to communicate with stakeholders to keep them informed of system issues and outcomes.
- In 500 words or less, describe a time when you used Salesforce or a similar system to improve a business process or solve a problem.

**Applications close**2 September 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome