Level 2 IT Support Engineer

3 weeks ago

City of Parramatta Council, Australia HD IT Full time

HD IT Parramatta, New South Wales, Australia

Overview

HD IT Parramatta is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years running. We're about innovation, collaboration, and delivering top-tier IT solutions. Location: Sydney Metropolitan area.

Base pay range

A$75,000.00/yr - A$85,000.00/yr

Location

Must be based in the Sydney Metropolitan area.

Role

Level 2 Service Desk Engineer. Provide Level 1 and Level 2 remote and onsite support to Managed Service Clients. Resolve technical challenges across the client's IT environment, including problem management, to ensure root cause issues are addressed.

Responsibilities
  • Provide Level 1 and Level 2 remote and onsite support to Managed Service Clients.
  • Resolve technical challenges across the client's IT environment, including problem management to address root causes.
  • Assist with Windows desktops, MS Office Suite, printing issues, Active Directory, MS 365, and Windows Server support.
Qualifications and Experience
  • Minimum of 3 years' experience in a help desk role.
  • Previous experience working in a technical role for an IT Managed Service Provider (MSP).
  • Advanced understanding of end-user support and Active Directory (on-premises and Azure).
  • All-around knowledge of Windows Server, Azure and Exchange.
  • Exposure to desktop, firewall and some LAN/WAN networking.
  • Good time management, strong analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Driver's license preferable.
Additional information

This role requires working rights in Australia for a minimum of 2 years. A police check is required in the final stage of the recruitment process.

Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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