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Maintenance Scheduler

2 weeks ago

City of Parramatta Council, Australia beBeeMaintenance Full time $90,000 - $120,000
Job Title: Maintenance Coordinator

We are seeking a skilled Maintenance Coordinator to join our team. The successful candidate will be responsible for scheduling and allocating resources to maintenance crews, ensuring timely and efficient service delivery that supports our customers, the environment, and operational excellence.

About the Role
  • This pivotal position requires a proactive and customer-focused individual who can effectively manage complex stakeholder relationships and coordinate with various teams to deliver seamless service.
Key Responsibilities
  1. Minimise customer impact from daily maintenance activities by optimising resource allocation and workflows.
  2. Manage multiple operational and environmental incidents, providing 24/7 response capability for network faults.
  3. Collaborate with teams to ensure timely repairs, manage workflows, and communicate proactively with customers affected by service interruptions.
  4. Deliver timely operational insights using available data sources and provide accurate updates to customers and stakeholders.
  5. Handle overnight customer calls and resolve issues effectively.
Requirements
  • 1–5 years' experience in utility network operations or similar field.
  • Strong customer service skills and a customer-first mindset.
  • Proven ability to manage complex stakeholder relationships and work collaboratively with teams.
  • Excellent communication and teamwork skills.
  • Confidence in influencing teams to meet service standards.
  • Availability for emergency and incident response, including 24/7 contact ability.
  • Willingness to work a rotating shift roster, including weekends and public holidays.
Benefits
  • Competitive remuneration package.
  • Hybrid work environment supporting productivity and well-being.
  • Continuous professional growth opportunities through leadership and development programs.
  • Access to wellbeing support services for employees and their families.
  • Discounted private health insurance options.
  • Family-friendly policies including parental leave and childcare allowance.
  • Fitness passport offering access to gyms and pools across the region.
  • Novated leasing options for employees.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment.