Customer Service Team Leader

3 weeks ago

Melbourne, Victoria, Australia Healius Limited Full time
Overview

Join to apply for the Customer Service Team Leader role at Healius Limited.

Genomic Diagnostics is the national genomics laboratory for Healius Pathology providing comprehensive genomic testing across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.

Responsibilities
  • Lead, coach, and develop your direct reports to build a high performing team which delivers a market leading Customer Experience.
  • Champion innovation and change, building a culture of continual improvement.
  • Collaborate with Customer Experience Coaches to provide training and learning to direct reports.
  • Actively monitor operational activity, allocate work, and ensure optimum operational performance.
  • Consistently complete quality assurance and auditing, providing timely feedback and coaching to team members.
  • Use diverse methods of communication to inform and engage team members.
  • Actively identify and deliver innovation and change opportunities and nurture a culture of continual improvement.
  • Minimise the impacts of change on direct/indirect reports, internal stakeholders and customers.
  • Collaborate with stakeholders to deliver exceptional results for the organisation.
  • Completion of Quality Assurance Auditing.
What Type of Person Will Be Successful

These are the type of attributes & skills you would possess:

About You
  • 3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre, Data Entry/Administration Centre.
  • Exceptional communication, interpersonal, and leadership skills.
  • Ability to build strong relationships with cross-functional teams.
  • Strong internal and external stakeholder management.
  • Passion for customer solutions and a commitment to continuous improvement.
  • Demonstrated strong leadership and coaching experience.
  • Proven ability to drive change across multiple and varied business units/locations/divisions.
  • Highly developed stakeholder engagement and influencing skills.
Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia\'s most-loved brands.
  • Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.
Our Commitment to Diversity And Inclusion

Healius Pathology is an equal opportunity employer committed to creating an inclusive workplace. We recruit from diverse applicants to complement skills, perspectives and experiences at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government\'s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

If you would like further details please email See more of our jobs at and follow us on LinkedIn.

Healius is committed to responding to every applicant.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Hospitals and Health Care

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