Box Office Supervisor

1 day ago

Sydney, New South Wales, Australia Theatre Royal Sydney Full time $60,000 - $80,000 per year

An opportunity exists for a Box Office Supervisor to join our vibrant team. This full-time Box Office Supervisor role is accountable for the day-to-day management of the box office function and leads the customer-facing team. This varied and hands-on role is responsible for ticket sales and enquiries though all customer service channels including in person box office, phone and online.

Day to day duties include development of the roster, team training and hands-on management. Providing a professional, customer focused and welcoming service for all visitors including hirers and public and to support the support the box office team by being the first point of escalation for customer issues are focus areas.

This position will be required to work flexibly depending on each production's requirements and performance schedule. This will include evenings and weekends.

A love for customer service and providing a premium patron experience is essential for this role, as is, strong experience in managing a diverse team in fast paced customer facing positions. The ideal applicant will have a demonstrated ability to unify a team, lead by example, manage priorities working to deadlines. The ability to interpret sales data is essential as is proficiency in CRM systems, ticketing platforms and Microsoft office. Previous experience using Hubspot and Tixly platforms would be highly regarded.

We offer our team remuneration benefits such as additional parental leave benefits, access to our generous discount and reward scheme, ticketing perks as well as a supportive environment including development planning and provide a value centered workplace.

For further information about this role, please visit

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To submit your application, please submit your current resume to with the Subject Line 'Box Office Assistant Application – Theatre Royal Sydney' by Monday 15th September 2025, 5:00pm.

Applications are open to those with full working rights in Australia. Theatre Royal Sydney is an Equal Employment Opportunity Employer.

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