Incident & Major Incident Manager – Federal Transformation Program- NV1
1 week ago
My client is seeking several profiles in service delivery and ITSM Including Incident Managers roles as well as Incident + Problem management roles
- Canberra based positions
- 1 year contract with 5 years visibility
- NV1 mandatory
- 5 Days in the office
- Starts 01/10
I know them very well and will be able to support your application with care and success , Please reach out if you are interested for immediate response at charge of incident and problem management across a large, multi-supplier federal environment. You'll lead major incident responses when critical services are at risk, govern processes to ensure smooth resolution, and drive long-term problem fixes to improve stability.
Key Responsibilities
- Lead major incident response, acting as the escalation point for high-priority issues.
- Govern incident and problem management processes across multiple vendors.
- Drive root cause analysis, trend reporting, and long-term resolution strategies.
- Provide clear reporting to leadership and stakeholders.
- Ensure alignment with ITIL/ITSM standards and program governance.
- Build strong collaboration across suppliers and internal teams.
Skills & Experience
- Proven experience in incident, major incident, and problem management.
- Strong understanding of ITIL/ITSM frameworks.
- Ability to perform under pressure and lead coordinated responses.
- Experience in large-scale enterprise or government environments.
- NV1 Mandatory
Please apply here or send me your cv
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