Business Change Manager

1 day ago

Canberra, ACT, Australia ClearCompany Full time
Overview

Business Change Managers play a key role in ensuring that organisational projects and initiatives meet objectives on time and on budget by increasing adoption and usage. They focus on the people side of change, which involves preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organisation structures, and more.

The primary responsibility of Business Change Managers is to develop and implement change management strategies and plans that maximise staff adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimise resistance from employees and stakeholders who are impacted by the changes.

The change team/'s goal is to drive solid understanding, faster adoption, higher ultimate utilisation of changes, and proficiency with the changes that impact staff who must use the changes in their daily work. These improvements increase benefit realisation, value creation, ROI, and the achievement of results and outcomes.

The key duties

- Apply a structured methodology and lead change management activities, using change management methodologies to create a strategy to support the change required by a project or initiative;
- Manage the APS6 Business Change Analyst position;
- Lead communication efforts through the design, development, delivery and management of key communications;
- Lead training efforts by providing input, document requirements and supporting the design and delivery of training programs;
- Support and engage senior leaders;
- Coach people managers and supervisors;
- Engage and/or work with other change managers (contract) working on interdependent/dependent/other projects to ensure alignment to the ACIC Change Framework;
- Maintain and promote the ACIC Change Framework;
- Integrate change management activities into project plans;
- Evaluate and ensure user readiness;
- Manage stakeholders;
- Track and report issues and risks;
- Define and measure success metrics and monitor change progress;
- Support the Change Management Practice of the agency.

Your skills and capabilities

- Highly developed interpersonal and communication skills, particularly in working with stakeholders to influence behaviour and to create an understanding of the value of effective change management;
- Well-developed stakeholder management and liaison skills including the ability to represent ACIC to external stakeholders to identify and manage expectations and business requirements (preferably within a public sector and/or Australian law enforcement context);
- Exceptional written and verbal communication skills and strong interpersonal skills including the ability to liaise effectively with stakeholders, manage requirements, and negotiate outcomes with clients with differing priorities;
- Sound understanding of organisational change management practices;
- Demonstrated ability to think strategically and inform decision-making at senior levels, to improve business operations aligned with agency goals.

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