Technology & Tools Manager – ITSM / ServiceNow - NV1

2 weeks ago

Canberra, ACT, Australia Charterhouse Full time $120,000 - $180,000 per year

My client is seeking several profiles in service delivery and ITSM Including Technology & Tools Manager – ITSM / ServiceNow  

  • Canberra based position

  • 1 year contract with 5 years visibility

  • NV1 mandatory

  • 5 Days in the office

  • Starts 01/10

I know them very well and will be able to support your application with care and success , Please reach out if you are interested for immediate response  

Take the lead in operationalising the platforms that underpin a major federal transformation program. As Technology & Tools Manager, you'll shape strategy, oversee deployments, and ensure ITSM platforms like ServiceNow deliver stability, automation, and measurable outcomes. 

Key Responsibilities 

  • Develop and implement technology & tool strategies aligned with program goals

  • Manage deployments, upgrades, and ensure platforms meet service standards

  • Drive multi-tenant ServiceNow implementations and automation initiatives

  • Ensure operational efficiency and platform stability through governance

  • Engage stakeholders and drive continuous improvement of ITSM tools

Skills & Experience 

  • Proven background in ServiceNow / ITSM leadership

  • Experience with platform upgrades, multi-tenant environments, and automation

  • Strong governance and service quality focus

  • Ability to align technology tools with business objectives

Please apply here or send me your updated cv

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