Systems Engineer

2 weeks ago

Geelong, Victoria, Australia Viatek Full time
Systems Engineer / Service Desk / Support - Level 2/L2 Posted: 22/07/2025 Closing Date: 22/08/2025 Job Type: Permanent - Full Time Location: Geelong, VIC, Australia Job Category: Managed Service Job Description Viatek has a long history of supporting and developing our teams to have long successful careers.
Our values are key to our success, and we look to employ those that share a similar value set.
People Integrity Customer About this role The role of Systems Engineer is the first escalation point for our service desk.
This includes providing remote and onsite support, managing escalated support requests, resolving ticket escalations, and administering Viatek's real-time Ticket system and monitoring solution.
About Viatek Viatek is an Australian owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners.
Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services.
We hold ISO certifications in ISO9001 and ISO27001.
What we are looking for?We are seeking someone with a strong client focus, enthusiasm, and demonstrable technical ability.
The successful candidate must be able to work within a team environment, possess excellent communication and relationship-building skills, and have strong time management abilities.
Experience in a service desk or MSP environment with a focus on network services, cloud services, server and server technologies is required.
Experience with O365, Exchange, One Drive, and Share Point would be advantageous.
Why consider Viatek?We want you to succeed, and this starts with a structured onboarding program that supports your development in the role, including: System-led new starter paperwork collection Face-to-face (or Teams) company induction with the People and Culture team Role-specific training with your team Documentation practices and procedures A variety of ongoing training tailored to your interests Access to a wide range of team members for support and assistance We also offer ongoing discussions about your role and career path, along with annual salary reviews.
Our strong culture is built on trust and respect, supported by high-quality leaders and teams.
This is an excellent opportunity, and we encourage you to apply if interested.
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