Residential Customer Service Team Manager

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We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Burswood office.

In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.

If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off our Mobile services

Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Celebrating you With monthly rewards and recognition

Internal training and resources for you to continue to learn, grow and achieve your career goals

Yearly allowance for amazing Aussie merch

Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

To be successful in this role you will possess:

Experience in the telco industry is helpful, but we value transferable skills just as much

Clear and approachable communication

Effective leadership abilities

Familiarity with customer service principles

Skilled in negotiation and innovative thinking

Able to work both independently and within a team

How will you support our "Why?"

Lead, develop, and coach your team for improved performance and succession planning

Supervise a medium to large team, collaborating with team leaders to meet organisational needs

Manage team performance, working closely with staff to achieve targets

Plan resource requirements within your team

Contribute to enhancing regular procedures and support systems

Follow Aussie Broadband's policy to escalate customer complaints

Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Salary match Number of applicants Skills match

Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.

When our staff talk about why they work here, they speak most about great people. And they mean both the people they work with, and the people they work for – our customers. They also love our values and how strongly they play out in our day-to-day roles:

Don't be ordinary, be awesome

Think big

No bull

Be good to people

Have fun

We're big on inclusion and in 2017, we were listed in the top 100 Great Places to Work. We talk straight, we work hard, and we have fun. We're small, we're Australian-owned and we're completely Australian-based.

Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.

When our staff talk about why they work here, they speak most about great people. And they mean both the people they work with, and the people they work for – our customers. They also love our values and how strongly they play out in our day-to-day roles:

Don't be ordinary, be awesome

Think big

No bull

Be good to people

Have fun

We're big on inclusion and in 2017, we were listed in the top 100 Great Places to Work. We talk straight, we work hard, and we have fun. We're small, we're Australian-owned and we're completely Australian-based.

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What can I earn as a Customer Service Manager