Residential Customer Service Team Manager

We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Burswood office.
In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.
If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave fun
We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across Australia
Let's Talk About You
To be successful in this role you will possess:
Experience in the telco industry is helpful, but we value transferable skills just as muchClear and approachable communicationEffective leadership abilitiesFamiliarity with customer service principlesProficient computer skillsSkilled in negotiation and innovative thinkingAble to work both independently and within a team
How will you support our "Why?"
Lead, develop, and coach your team for improved performance and succession planningSupervise a medium to large team, collaborating with team leaders to meet organisational needsManage team performance, working closely with staff to achieve targetsPlan resource requirements within your teamContribute to enhancing regular procedures and support systemsFollow Aussie Broadband's policy to escalate customer complaintsCoordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch
Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out