Residential Customer Service Team Manager

Residential Customer Service Team ManagerAdd expected salary to your profile for insightsWe're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Burswood office.In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.At Aussie Broadband we believe difference is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.Join us as we continue to grow and make a mark as the 5th largest telco in Australia
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down
Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you
With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's talk about youTo be successful in this role you will possess:Experience in the telco industry is helpful, but we value transferable skills just as muchClear and approachable communicationEffective leadership abilitiesFamiliarity with customer service principlesSkilled in negotiation and innovative thinkingAble to work both independently and within a teamHow will you support our "Why?"Lead, develop, and coach your team for improved performance and succession planningSupervise a medium to large team, collaborating with team leaders to meet organisational needsManage team performance, working closely with staff to achieve targetsPlan resource requirements within your teamContribute to enhancing regular procedures and support systemsFollow Aussie Broadband's policy to escalate customer complaintsCoordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvalsReady to join?
Hit the apply button to submit your application and our fantastic team will be in touch
Unlock job insightsSalary match Number of applicants Skills matchAussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.When our staff talk about why they work here, they speak most about great people.
And they mean both the people they work with, and the people they work for – our customers.
They also love our values and how strongly they play out in our day-to-day roles:Don't be ordinary, be awesomeThink bigNo bullBe good to peopleHave funWe're big on inclusion and in 2017, we were listed in the top 100 Great Places to Work.
We talk straight, we work hard, and we have fun.
We're small, we're Australian-owned and we're completely Australian-based.Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.When our staff talk about why they work here, they speak most about great people.
And they mean both the people they work with, and the people they work for – our customers.
They also love our values and how strongly they play out in our day-to-day roles:Don't be ordinary, be awesomeThink bigNo bullBe good to peopleHave funWe're big on inclusion and in 2017, we were listed in the top 100 Great Places to Work.
We talk straight, we work hard, and we have fun.
We're small, we're Australian-owned and we're completely Australian-based.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Service Manager
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