Senior Manager Social Impact

3 weeks ago

Sydney, New South Wales, Australia ReachOut Australia Full time
Overview

Senior Manager, Social Impact & Research at ReachOut Australia. This is a high-impact, cross-functional role blending research, evaluation, strategy, and stakeholder engagement to drive the organisation's impact and outcomes for young people.

About ReachOut

Anonymous and confidential, ReachOut is a safe place where young people can express themselves, gain perspective, connect with support, and build resilience. ReachOut is 100 per cent online and designed for young people, with additional resources for parents and educators.

About The Role

You will lead our impact strategy and research/evaluation capability, measure what matters, and demonstrate meaningful outcomes for young people. You will:

  • Lead research & evaluation partnerships (internal and external)
  • Develop and implement key frameworks, including our Theory of Change and logic models
  • Deliver the annual Social Impact Report
  • Contribute to sector evidence through ongoing publication in peer-reviewed journals
  • Bridge research, strategy, and stakeholder engagement across the organisation
Key Tasks

Partnership and stakeholder management

  • Build and sustain relationships with external stakeholders including government funders, clinicians, and youth advocates
  • Establish and manage collaborations with universities and research institutions
  • Lead or support development of research and evaluation funding proposals
  • Ensure the organisation is featured in peer-reviewed publications and high-quality annual reporting

Advice and guidance – product and service

  • Guide and mentor the product manager to integrate impact thinking into service design
  • Align ideas with logic models and outcomes frameworks
  • Inform service and organisational strategy using data and research insights
  • Provide expert research guidance and deliver evidence reviews for product and service development
  • Undertake in-house research projects and provide human research ethics advice

Social Impact research, evaluation, strategy and reporting

  • Own and promote the organisation's Theory of Change, logic models, and impact measurement frameworks
  • Design and oversee research and evaluations for services and products
  • Develop internal tools for tracking, analysing, and communicating impact
  • Lead production of the Annual Social Impact Report
  • Communicate complex findings and impact narratives to diverse audiences
  • Promote evidence-based practice across the organisation
Selection Criteria

Strategic Thinking

  • Strong experience developing and applying Theory of Change, social impact frameworks, and outcomes measurement strategies

Applied Research or Evaluation Expertise

  • Skilled in mixed-methods research and evaluation within health, education, or social innovation settings (or similar)

Internal And External Stakeholder Engagement And Management

  • Excellent communication and relationship-building skills; able to drive collaboration across teams, partners, and sectors

Insight To Action

  • Demonstrated ability to translate research and evaluation into strategic insights, service improvements, and meaningful storytelling

Lived Experience Sensitivity

  • Deep understanding of inclusive, trauma-informed, and co-designed approaches
Qualifications
  • Clinical or academic background in psychology or related field
  • PhD preferred, or equivalent applied research experience in youth mental health or adjacent sectors
  • Demonstrated success in securing research or evaluation funding
  • Experience preparing timely, high-quality, succinct, and outcomes-based reports for clients and stakeholders
  • Strong track record of contribution to academic publications or impact-driven reports

ReachOut is an inclusive workplace and welcomes applicants from diverse backgrounds and experiences.


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