IT Support Officer

2 weeks ago

Wollongong City Council, Australia Illawarra Mercury Full time
Location: Wollongong| Employment: Full-Time

Who We Are

At H.Parsons Group, we do more than just deliver services — we create meaningful experiences for the communities we serve. Behind every heartfelt moment is a dedicated team keeping the wheels turning smoothly — and that's where you come in

We're looking for a tech-savvy, problem-solving, people-loving IT Support Officer who's ready to take the reins of our IT operations, work alongside our software development team of FuneralArranger.com.au and make sure our tech never misses a beat. If you love cracking puzzles, supporting a team, and making a real difference, keep reading

What You'll Be Up To
  • Leading the charge on all things IT across our business — from desktops to servers, software to networks.
  • Managing incoming support requests with high-level efficiency to keep everyone's tech running like clockwork.
  • Support user onboarding and offboarding processes.
  • Assist our team with audio visual set up or equipment issues.
  • Jumping into the trenches to troubleshoot and fix hardware, software and network issues.
  • Assist management of user accounts, permissions and security settings within the Microsoft 365 environment.
  • Take control of our phone operations system 3CX.
  • Support API integrations with third party software support.
  • Building and maintaining a treasure cove of IT knowledge — think guides, how tos, and process gold.
  • Monitor, maintain, and improve the organisation's cyber security posture to safeguard information assets.
  • Collaborating across departments, understanding their tech needs, and delivering solutions that actually work.
  • Keeping an eye on service desk metrics and driving continuous improvements because we're always aiming higher.

What You Bring To The Table
  • A solid track record in IT support with some experience under your belt.
  • Strong skills with Windows environments, Office 365, networking basics, and common business apps.
  • A knowledge of monitoring and maintaining websites and hosting on AWS.
  • An ability to juggle multiple priorities like a pro without breaking a sweat.
  • Communication skills that can translate "tech-speak" into everyday language (and maybe even a little humor).
  • Familiarity with IT ticketing systems and remote support tools is a bonus.
  • A genuine passion for helping people and solving problems.

Why You'll Love Working Here
  • You'll be part of a values-driven company that cares about its people and the community.
  • A supportive and friendly workplace where your ideas and contributions matter.
  • The chance to shape and improve IT services that directly impact how we support families every day.
  • Opportunities for ongoing learning and growth — because we want you to succeed as much as you do.

Ready to Step Up?

If you're keen to take charge of a dynamic IT role in a company that's all about care, connection, and community, we want to hear from you

Send us your resume and a cover letter that tells us why you're the perfect fit to our team.
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