Business Improvement Manager

Overview

We are seeking a strategic and results-driven Business Improvement Manager to join our team supporting a major social housing contract. This permanent full-time role is based in Burswood, WA, and plays a pivotal role in driving operational excellence across regional maintenance services for over 18,000 public housing dwellings across Western Australia.

Key Responsibilities

• Identify, review, analyse, and capture performance metrics from various sources to provide high-level insights aligned with contract objectives.
• Drive contract wide performance improvement and change agenda
• Develop and enhance reporting mechanisms and dashboards to communicate performance to key stakeholders.
• Identify opportunities to improve system functionality, streamline processes, and enhance data accuracy and accessibility.
• Drive continuous improvement initiatives across systems, processes, and people.
• Implement improvements based on best practices and industry standards.
• Partner with operations teams to embed a continuous improvement mindset and promote best-practice operations.
• Monitor the effectiveness of change initiatives and support teams through implementation and adoption.

About You

You are a proactive and analytical leader who thrives in a dynamic, purpose-driven environment. You bring a unique blend of strategic thinking, operational insight, and a passion for driving meaningful change, shaped by your experience as a Business Improvement Manager, Continuous Improvement Leader, or change management specialist.

You will also have:

• Tertiary qualifications in Project Management, Business, or a related field, or equivalent professional experience.
• Proven experience in business performance analysis, contract management, project delivery and change management.
• Proficiency in analysing and interpreting metrics to drive performance improvements.
• Demonstrated experience in change management methodologies and supporting adoption.
• Strong interpersonal and relationship-building skills to collaborate effectively across diverse teams.
• Exceptional communication skills, both verbal and written.
• Commercial acumen and a strong focus on business outcomes.
• Experience in project delivery methodologies and risk management practices.
• Cultural alignment with our core values: Personal Safety Leadership, Care & Empathy, Customer Service, Diversity, Inclusion & Equality.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Benefits

• Competitive compensation: Receive an attractive base salary aligned with your experience.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more
• Salary sacrifice benefits: Take advantage of novated vehicle leasing, income protection insurance, and other financial perks.
• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.

Work With Us

Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business, Project Management, and Management

Industries

• Facilities Services, Repair and Maintenance, and Construction

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