Learning and Development Engagement Officer

About The Role

The Centre for Excellence in Child and Family Welfare's Workforce Learning and Development (WLD) Team is responsible for the development and delivery of accredited and non-accredited learning and development solutions. The Learning and Development Engagement Officer role is responsible for proactively engaging with clients to understand their workforce learning and development requirements, preparing proposals and funding submissions, supporting innovation programs and initiatives, and actively supporting strategic programs and projects.

• Portfolio: Workforce Learning and Development
• Time Fraction: Part Time - 3 days (0.6 FTE)
• Salary package: $80,000 - $90,000 per annum, (salary commensurate with experience) pro rata (0.6FTE) + regulated super contributions (12%) + tax reducing salary packaging
• Employment: 12 months (continuation pending funding)
• Location: Hybrid work plan - home & Melbourne CBD office

Position Summary

The Learning and Development Engagement Officer will collaborate closely with the Manager – Strategic Engagement to lead the fee-for-service and customised solutions portfolio within the Workforce Learning and Development (WLD) team. This role plays a key part in positioning the Centre as a provider of choice for workforce learning and development solutions across the sector and is responsible for:

• Building and maintaining a deep understanding of sector needs, priorities, and emerging trends.
• Identifying and nurturing a pipeline of business development opportunities.
• Designing and delivering targeted marketing initiatives to promote offerings.
• Engaging effectively with clients to qualify leads and develop tailored proposals that meet their needs.
• Securing sales and fostering long-term client relationships.
• Overseeing the development and implementation of systems and processes that ensure a seamless customer experience and uphold operational compliance.

Key accountabilities

• Effectively manage the WLD fee-for-service/customised sales cycle and adhere to the sales decision process.
• Develop and implement relevant sales and marketing programs and initiatives.
• Build strong relationships with sector and allied sector representatives.
• Respond to all client enquiries in a personable and timely manner and work with Centre colleagues to develop appropriate learning and development proposals and solutions.
• Negotiate and finalise contracts to delivery stage.
• Track sector trends and gaps to inform WLD unit priorities and identify new focus areas.
• Consult with clients through structured feedback mechanisms.
• Identify relevant business development opportunities for the Centre with non-members and allied workforces (e.g. in the health and homelessness sectors).
• Co-develop funding submissions where applicable.
• Prepare relevant reports to reflect and inform operational insights.
• Develop and implement relevant operational processes and procedures.
• Support innovation programs and other strategic projects.

Key selection criteria

Essential

• Highly developed communication, interpersonal, and presentation skills with a strong customer service orientation.
• Proven sales, marketing and/or business development experience.
• Experience or exposure to child, youth, and family services and/or the community service sector.
• Demonstrated ability to develop and implement a marketing strategy and to promote existing products, identify new opportunities and acquire new sources of income.
• Demonstrated capacity to initiate and manage workflows within tight timelines, with an attention to detail.
• Demonstrated comfort with technology and proficiency with sales management software and CRM (or ability to learn).

Qualifications And Requirements

• A relevant qualification in or experience within sales/ marketing/ business development
• Experience in the community services and/or not-for-profit sector

Organisational Accountabilities

The Centre strives to achieve innovation and excellence in all its activities and recognises the value of diversity in life experiences, philosophies and skills of its staff to ensure it is an environment where innovation and learning can flourish. The Centre and its staff must comply with a range of statutory requirements including equal opportunity, occupational health and safety and privacy and requires staff to comply with its policies and procedures and statutory requirements.

Benefits Of Working At The Centre

• Up to three days additional leave (pro rata) over Christmas/New Year period
• Family friendly flexible working arrangements
• A flexible hybrid work-from-home arrangement
• Paid parental/carer/study leave
• Individual annual budget for training and professional development
• A supportive and positive work environment
• Employee Assistance Program (EAP)
• Leave loading of 17.5%
• Attractive not-for-profit salary packaging (this boosts your income by reducing the amount of tax you pay), with additional Meal/Holiday accommodation benefit

How To Apply

If you feel this role is right for you, we welcome your application. Please provide the following:

• Your resume
• A brief cover letter (no longer than 2 pages) outlining your interest in the role, relevant experience, and how you meet the Eligibility Criteria (including short examples where appropriate)

If you would like to learn more about the role, please reach out to Lisa Tuffs at: lisa.tuffs@cfecfw.org.au

This position is being recruited through an expedited process. Applications will be reviewed as they are received, and the role may be filled before the closing date. We encourage interested candidates to apply as soon as possible. Applications will close once a suitable candidate is appointed.

A position description is attached.

Senioriy level

• Not Applicable

Employment type

• Contract

Job function

• Business Development, Customer Service, and Project Management

Industries

• Business Consulting and Services