Inside Sales Representative 3

4 weeks ago

Sydney, New South Wales, Australia Dexcom Full time
Overview

Inside Sales Representative 3 role at Dexcom, with AMSL and NZMS as affiliated entities.

Join to apply for the Inside Sales Representative 3 role at Dexcom.

Responsibilities
  • Achieve monthly sales goals and meet Key Performance Indicators (KPI).
  • Sells Continuous Glucose Monitoring (CGM) to potential new and existing customers by discussing Dexcom products and the value of CGM.
  • Maintain a business relationship with Health Care Professionals (HCPs) and their staff to facilitate document collection required for patient initiation.
  • Collaborate with field sales representatives in the execution of sales activities and territory management follow-up.
  • Utilize CRM for communication and management of the customer database.
  • Answer incoming calls, place outbound calls, and respond to emails in a timely manner; document all correspondence in CRM and Outlook calendar.
  • Assist customers with ordering processes.
  • Prepare correspondence to be distributed to HCPs, consumers, and internal colleagues.
  • Troubleshoot and resolve problems related to orders and sales inquiries.
  • Understand customer needs and identify sales opportunities; explain and demonstrate product features.
  • Expand and maintain a database of current and potential customers.
  • Stay informed about competing products and services.
What Makes You Successful
  • Strong customer service focus; excellent verbal and written communication skills.
  • Amenable phone manner and effective listening ability.
  • Ability to maintain a pleasant demeanor in a highly productive team environment.
  • Outgoing, confident, and self-motivated; team-focused and results-driven.
  • Flexible, willing to learn and adapt in a dynamic environment; solid and reliable work ethic.
  • Knowledge of Microsoft Word, Excel, Outlook, and CRM; ability to write routine reports and correspondence.
  • Competent technical skills; unrestricted work rights within Australia.
Experience and Education
  • Previous sales or customer service experience in the medical or related industry.
  • Knowledge of Diabetes is a plus; ability to understand medical jargon and interpret clinical information.
Travel Required
  • No travel required as it is an office-based position.
  • Flexibility to accompany the field sales team to in-field appointments and events as required and directed by management.
What You'll Get
  • Access to life-changing CGM technology and the Dexcom community.
  • Comprehensive benefits program and growth opportunities on a global scale.
  • Career development through in-house learning programs and/or tuition reimbursement.
  • An innovative, industry-leading organization committed to employees, customers, and communities.
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Medical Equipment Manufacturing

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