Service Account Representative

Join Otis Elevator Co. as a Service Account Representative - Melbourne. This permanent/full-time role is based in our Melbourne office in Victoria. Location: 2-12 Montague Street, South Melbourne VIC 3205, Australia. The role focuses on selling OTIS lift and escalator maintenance products and services and maintaining good customer relationships for all accounts in your portfolio, with the aim of growing the Service business in the area.

• Achieve Service sales targets in accordance with the individual plan and defined submission activities.
• Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
• Proactively maintain regular face-to-face contact with Otis Customers.
• Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements,
• Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
• Organize, prepare, and deliver Customer presentations that promote the features and benefits of Otis's products and services, resulting in direct sales with both new and existing customers.
• Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
• Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

• Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.
• Those with experience in the Elevator and Escalator industry will be preferred.
• A current driver's license.
• Have strong business acumen and is results-oriented.
• Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.
• Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.
• Good knowledge of using technology, including mobile applications and computer-based reporting systems to analyze data and trends.
• Strong written and verbal communication skills.

Apply today and help us build what's next.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers. We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance ESG at Otis click here.

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• Mid-Senior level

• Full-time

• Sales and Business Development

• Consumer Services

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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