Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Puma Full time

**YOUR TALENT**:

- A strong foundation in customer service or sales
- Proactive and detail oriented
- Ability to manage multiple stakeholders across different functions.
- An analytical mindset with trend identification.
- A university degree in business or equivalent, ideally with a focus on sales, supply chain, or finance.
- Advanced Microsoft Office skills and knowledge of SAP (preferred).
- 2+ years of experience in sales or customer service, ideally in sports, FMCG, or consulting industries.
- Competent in data analysis, relationship management, and customer service.
- Strong in initiative, attention to detail, presentation, and communication.

**YOUR MISSION**:
The role of the Customer Service Representative is to support the front-end Key Accounts & Field Accounts sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant, and competitive service levels to assigned accounts.

You will work collaboratively with multiple departments to ensure accurate and full deliveries, contributing to the overall success of the business.

Why Join PUMA?

At PUMA, we provide an environment where innovation and performance thrive. Joining us means being part of a global brand that is passionate about sport and the power of team spirit. You'll work alongside dedicated and driven individuals, pushing boundaries to elevate customer satisfaction, drive market share growth, and help shape the future of retail.

Your Role:

- To support the implementation of the strategy for the Customer Service function with the aim of effectively and efficiently providing best in class service standards to all accounts.
- To ensure market competitive reliability and responsiveness to assigned Accounts in regards to order entry support, orderbook deliveries and conversions, complaints, returns and order releases.
- To facilitate cross functional alignment and communication between key stakeholders - Key and Field Sales Account team, Purchasing, Demand Planning, Operations and IT - ensuring assigned account needs and requirements are addressed.
- To support the Customer Service team and Fulfillment teams in relevant reporting generating insight and transparency to the sales performance for related accounts - orderbook, forecasting and budget compliance / achievement.
- To measure progress on own KPIs and ensure continuous improvement on PUMA account management and service levels.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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