Client Service And Account Representative

About This Position: A newly created position offers you the unique opportunity to apply your customer service and account management expertise to support Japan based clients from Melbourne.
Working as part of a dedicated team, you will serve as a key representative for the Japanese market—managing inquiries, coordinating with internal teams, and ensuring that client needs are met with professionalism and initiative.
Your ability to engage confidently in B2 B discussions, foster strong relationships, and go the extra mile for clients will be highly valued.
The position is full-time and based in Melbourne's northern suburbs.
The package will be tailored to your experience, and while prior industry knowledge is an advantage, candidates who meet the requirements but are new to the industry are also encouraged to apply, as structured training will be provided to ensure success.
CAREER MEISTER is proud to partner once again in this recruitment, seeking candidates who bring both experience and resilience to the role.
If this sounds like the next step in your career, we welcome your application and look forward to connecting with you.
What does your next role look like?In this role, you will be more than a support officer – you will act as a trusted representative for Japanese clients, ensuring their needs are addressed with accuracy, confidence, and initiative.
Your responsibilities will include:

Managing customer inquiries, quotes, and orders with precision
Recommending products and tailored solutions to meet client requirements
Partnering with sales, production, and engineering teams to resolve issues effectively
Maintaining and sharing critical customer information across departments
Supporting account management through proactive follow-ups
Driving the sales process forward with outbound calls and relationship building
Coordinating with internal stakeholders (credit, assembly, technical support)
Taking ownership of additional tasks to strengthen client service and business outcomes

What you'll bring to the role:
Excellent command of business Japanese and English, with the ability to communicate confidently in both languages
Around 5–10 years of professional experience, ideally in industrial sales, technical support, or equipment-related roles
Strong logical thinking and problem-solving ability, able to navigate complex client demands
Excellent interpersonal and negotiation skills, with the confidence to manage demanding stakeholders
Proven ability to handle multiple priorities and drive issues to resolution
High proficiency with MS Office and business systems (Oracle or similar ERP experience an advantage)
Service-minded, proactive, and resilient, with a strong sense of ownership and accountability
A collaborative team player who can also work independently with initiative

Location: Northern suburbs of Melbourne (own transportation required)
Working Hour: Full-time, 40 hours per week

Standard: 9:00 AM – 6:00 PM (AEST)
Daylight Saving: 10:00 AM – 7:00 PM (AEDT)

You will follow the Japanese national holiday calendar and work on Australian public holidays, with appropriate compensation provided.
Salary range: Competitive, above market standards – details available upon request.
Working flexibility: This is a full-time, onsite role.
During your first 6-12 months, you'll be expected to work primarily from the office to build strong client knowledge and team relationships.
Once established, hybrid work (2–3 days WFH per week) will be available.
Start From: Immediate start preferred, but we are flexible for the right candidate.
Application due date: Applications close Sunday, 28 September 2025.
Early applications are encouraged as the role may close once the ideal candidate is found.
What You'll Gain from This Role:
Apply your Japanese and English skills to support and manage commercial clients in a sales-focused role
Step into a career-defining opportunity with full training and support—even if you're new to the industry
Join a global, multicultural team, solve real technical challenges, and enjoy a competitive salary with long-term career growth and flexibility

How to Apply: Please submit your English CV and a short cover letter explaining your suitability for the role.
Please note: This role is open only to candidates with Australian PR or citizenship.
Visa sponsorship is not available.
CAREER MEISTER – Connecting People & Companies for a Brighter Future Career Meister is Melbourne's only Japanese-owned recruitment agency, specialising in connecting outstanding talent with companies across Australia.
Since our founding in 2015, we have supported thousands of professionals from diverse backgrounds to find not just jobs, but sustainable careers.
Celebrating our 10th anniversary in 2025, we remain committed to being the trusted partner for both candidates and employers.
Why Choose Career Meister?
Uniquely Japanese, Truly Local – As the only Japanese-owned agency in Melbourne, we combine cultural insight with deep knowledge of the Australian job market.
Every Candidate Matters – We personally meet each candidate to understand their strengths and goals before introducing the right opportunities.
Beyond Jobs, Toward Careers – Our focus is long-term: helping you build a career and lifestyle that fit your future in Australia.

Your Career, Our Commitment Whether you are seeking new challenges, career growth, or a company that values your skills, Career Meister is here to support you every step of the way.
E-mail: ****@careermeister.com.au Web: https://careermeister.com.au/ You Tube Channel: http://www.youtube.com/@careermeister_australia

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